Class 009: Computer software for note-taking, note management and note organization; downloadable computer software for note-taking, note management and note organization; computer software for task management and project management; downloadable computer software for task management and project management; computer software for collecting and managing research sources; downloadable computer software for collecting and managing research sources; computer software for information management through visual diagramming of notes, files and websites; downloadable computer software for information management through visual diagramming of notes, files and websites; computer software for exporting notes, websites, multimedia and files; downloadable computer software for exporting notes, websites, multimedia and files; Class 016: Books, newsletters, magazines, user manuals, reference manuals, training manuals, teaching manuals and technical manuals all in the field of operation of computer software, downloadable software and online, non-downloadable software; Class 042: Technical support services, namely, troubleshooting of computer software problems; consulting services in the field of computer software; consulting services in the field of computer software development and design; providing on-line technical support services for computer software, namely, installation, maintenance, and troubleshooting of computer software; providing online, non-downloadable computer software for note-taking, note management and note organization; providing online, non-downloadable computer software for task management and project management; providing online, non-downloadable computer software for collecting and managing research sources; providing online, non-downloadable computer software for information management through visual diagramming of notes, files and websites; providing online, non-downloadable computer software for exporting notes, websites, multimedia and files