Class 042: Software as a service (SAAS) services featuring software for customer communication management, tracking of consumer interactions, and analyzing consumer behavior data; Design of computer networks and software for others for the purpose of customer communication management, tracking of consumer interactions, and analyzing consumer behavior data
Class 042: Software as a service (SAAS) services featuring software for customer communication management, tracking of consumer interactions, and analyzing consumer behavior data; Design of computer networks and software for others for the purpose of customer communication management, tracking of consumer interactions, and analyzing consumer behavior data
Software as a service (SAAS) services featuring software for customer billing, revenue management, customer acquisition, customer engagement, customer experience, customer management and customer retention for companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial, retail, healthcare, insurance, property management, tolling and transportation, and consumer services industries
"MAIL MANAGER"; Computer services, namely, providing an interactive web site featuring technology to control and monitor the production and distribution of communications to customers
"ARCHITECTURE"; Computer software design for others in the areas of customer billing, revenue management, customer acquisition, customer management and customer retention for companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial and consumer services industries; development of customized software for others; design and development of computer hardware and software; software as a service (SaaS) for customer billing, revenue management, customer acquisition, customer management and customer retention for companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial and consumer services industries; platform as a service (PaaS) for customer billing, revenue management, customer acquisition, customer management and customer retention for companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial and consumer services industries; software as a service (SAAS) services featuring software for use in device management; software as a service (SAAS) services featuring software for use in payment instrument management; software as a service (SAAS) services featuring software for use in managing product and content catalogs; software as a service (SAAS) services featuring software for use in storing, indexing, managing, searching, controlling and managing access to audio, video or media content and purchase, lease or rent of physical goods and equipment; software as a service (SAAS) services featuring software for use in managing payment of fees by users in connection with the download of audio, video and media content; software as a service (SAAS) services featuring software for payment for and dissemination and delivery of audio, video or media content to users via television, handheld device, mobile device, connected device, computer, or computer network; software as a service (SAAS) services featuring software for management of advertising in connection with the sales, dissemination and delivery of audio, video or media; software as a service (SAAS) services featuring software for use in retail and wholesale inventory management
[ Educational services, namely, conducting classes, seminars, conferences, and workshops in the field of computer software, customer billing, data management, revenue management, customer and billing database management and reporting, customer acquisition, customer management, customer retention and customer support, and audio, video or media delivery systems, and distributing course materials in connection therewith ]; [ Computer software for use by companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial and consumer services industries, namely, computer software for customer billing, data management, revenue management, customer and billing database management and reporting, customer acquisition, customer management, customer retention and customer support; computer software for device management; computer software for payment instrument management; computer software for managing product and content catalogs; computer software for use in storing, indexing, managing, searching, controlling and managing access to audio, video or media content and managing payment of fees by users in connection with the download of audio, video or media content and purchase, lease or rent of physical goods and equipment; computer software for retail and wholesale inventory management; computer e-commerce software to allow users to perform electronic business transactions via a global computer network; computer software used for payment for and dissemination and delivery of audio, video or media content to users via computer, television, handheld device, mobile device, connected device, computer or computer network; computer software used for management of advertising in connection with the sales, dissemination and delivery of audio, video or media ]; Broadcasting services, namely, transmission of advertising programs and media advertising communications via digital communications networks; electronic transmission and streaming of digital media content for others via global and local computer networks; mobile media services in the nature of electronic transmission of entertainment media content; online on-demand video transmission services featuring movies, television programs, video games and other video and data content for others over public and private computer networks; Internet on-demand radio services, namely, transmission of audio material via the internet; Business management services and business consulting services in the fields of customer billing, revenue management, customer acquisition, customer management and customer retention for companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial and consumer services industries; marketing and business advisory services, namely, generating and processing billing statements for others and business consultation in the field of formatting of billing statements; Computer software design for others in the areas of customer billing, revenue management, customer acquisition, customer management and customer retention for companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial and consumer services industries; consulting services in the field of design, selection, implementation, evaluation, operation and use of computer hardware and software systems for others relating to customer billing, revenue management, customer acquisition, customer management and customer retention for companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial and consumer services industries; managed service provider (MSP), web-hosting and computer software application management services for companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial and consumer services industries; development of customized software for others; design and development of computer hardware and software; software as a service (SaaS) for customer billing, revenue management, customer acquisition, customer management and customer retention for companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial and consumer services industries; platform as a service (PaaS) for customer billing, revenue management, customer acquisition, customer management and customer retention for companies in the communications, entertainment, broadcasting, information technology, government, energy, security, logistics, gaming, educational, transportation, financial and consumer services industries; software as a service (SAAS) services featuring software for use in device management; software as a service (SAAS) services featuring software for use in payment instrument management; software as a service (SAAS) services featuring software for use in managing product and content catalogs; software as a service (SAAS) services featuring software for use in storing, indexing, managing, searching, controlling and managing access to audio, video or media content and purchase, lease or rent of physical goods and equipment; software as a service (SAAS) services featuring software for use in managing payment of fees by users in connection with the download of audio, video and media content; software as a service (SAAS) services featuring software for payment for and dissemination and delivery of audio, video or media content to users via television, handheld device, mobile device, connected device, computer, or computer network; software as a service (SAAS) services featuring software for management of advertising in connection with the sales, dissemination and delivery of audio, video or media; software as a service (SAAS) services featuring software for use in retail and wholesale inventory management
"EBPP"; Application service provider featuring software for electronic presentment and/or processing of bills, transmission of bill payment data and customer account management; application service provider featuring software for providing electronic processing of one-time and recurring payments by such methods as automated clearing house (ACH), debit/credit card transactions and electronic payments via a global computer network
"EMAIL"; Application service provider featuring software for preparation of customized transactional and commercial electronic mail communications with encrypted or unencrypted attachments tailored to each recipient based on customer profile data, such as account status, order and payment history, customer demographics and other criteria specific to each customer; application service provider featuring software for tracking and reporting effectiveness of messages delivered via electronic mail
Class 042: Providing online non-downloadable software programs operated in a service bureau environment for product and price definition, billing, customer enrollment, order processing, scheduling on-site installations and repair, customer relationship management, and toll processing for the following, pay-per-view, video on demand, gaming, online media, telephone, instant messaging and subscription based service activation all for use by companies in the communications industry
COMPUTER SOFTWARE PROGRAMS FOR USE BY COMPANIES IN THE COMMUNICATION INDUSTRY, NAMELY, COMPUTER SOFTWARE PROGRAMS FOR CUSTOMER BILLING, DATA MEDIATION, REVENUE MANAGEMENT, CUSTOMER AND BILLING DATABASE MANAGEMENT AND REPORTING, AND CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT, CUSTOMER RETENTION AND CUSTOMER SUPPORT; BUSINESS MANAGEMENT SERVICES AND CONSULTING SERVICES IN THE FIELDS OF CUSTOMER BILLING, REVENUE MANAGEMENT, CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT AND CUSTOMER RETENTION FOR COMPANIES IN THE COMMUNICATIONS INDUSTRY; MARKETING AND DESIGN SERVICES, NAMELY, GENERATING AND PROCESSING BILLING STATEMENTS FOR OTHERS AND FORMAT CONSULTATION FOR BILLING STATEMENTS; COMPUTER SOFTWARE DESIGN FOR OTHERS IN THE AREAS OF CUSTOMER BILLING, REVENUE MANAGEMENT, CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT AND CUSTOMER RETENTION FOR COMPANIES IN THE COMMUNICATIONS INDUSTRY; CONSULTING SERVICES IN THE FIELD OF DESIGN, SELECTION, IMPLEMENTATION, EVALUATION, OPERATION AND USE OF COMPUTER HARDWARE AND SOFTWARE SYSTEMS RELATING TO CUSTOMER BILLING, REVENUE MANAGEMENT, CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT AND CUSTOMER RETENTION FOR COMPANIES IN THE COMMUNICATIONS INDUSTRY; MANAGED SERVICE PROVIDER (MSP), WEB-HOSTING AND COMPUTER SOFTWARE APPLICATION MANAGEMENT SERVICES FOR COMPANIES IN THE COMMUNICATION INDUSTRY
COMPUTER SOFTWARE PROGRAMS FOR USE BY COMPANIES IN THE COMMUNICATION INDUSTRY, NAMELY, COMPUTER SOFTWARE PROGRAMS FOR CUSTOMER BILLING, DATA MEDIATION, REVENUE MANAGEMENT, CUSTOMER AND BILLING DATABASE MANAGEMENT AND REPORTING, AND CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT, CUSTOMER RETENTION AND CUSTOMER SUPPORT; BUSINESS MANAGEMENT SERVICES AND CONSULTING SERVICES IN THE FIELDS OF CUSTOMER BILLING, REVENUE MANAGEMENT, CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT AND CUSTOMER RETENTION FOR COMPANIES IN THE COMMUNICATIONS INDUSTRY; MARKETING AND DESIGN SERVICES, NAMELY, GENERATING AND PROCESSING BILLING STATEMENTS FOR OTHERS AND FORMAT CONSULTATION FOR BILLING STATEMENTS; COMPUTER SOFTWARE DESIGN FOR OTHERS IN THE AREAS OF CUSTOMER BILLING, REVENUE MANAGEMENT, CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT AND CUSTOMER RETENTION FOR COMPANIES IN THE COMMUNICATIONS INDUSTRY; CONSULTING SERVICES IN THE FIELD OF DESIGN, SELECTION, IMPLEMENTATION, EVALUATION, OPERATION AND USE OF COMPUTER HARDWARE AND SOFTWARE SYSTEMS RELATING TO CUSTOMER BILLING, REVENUE MANAGEMENT, CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT AND CUSTOMER RETENTION FOR COMPANIES IN THE COMMUNICATIONS INDUSTRY; MANAGED SERVICE PROVIDER (MSP), WEB-HOSTING AND COMPUTER SOFTWARE APPLICATION MANAGEMENT SERVICES FOR COMPANIES IN THE COMMUNICATION INDUSTRY
BUSINESS MANAGEMENT SERVICES AND CONSULTING SERVICES IN THE FIELDS OF CUSTOMER BILLING, REVENUE MANAGEMENT, CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT AND CUSTOMER RETENTION FOR COMPANIES IN THE COMMUNICATIONS INDUSTRY; MARKETING AND DESIGN SERVICES, NAMELY, GENERATING AND PROCESSING BILLING STATEMENTS FOR OTHERS AND FORMAT CONSULTATION FOR BILLING STATEMENTS; COMPUTER SOFTWARE DESIGN FOR OTHERS IN THE AREAS OF CUSTOMER BILLING, REVENUE MANAGEMENT, CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT AND CUSTOMER RETENTION FOR COMPANIES IN THE COMMUNICATIONS INDUSTRY; CONSULTING SERVICES IN THE FIELD OF DESIGN, SELECTION, IMPLEMENTATION, EVALUATION, OPERATION AND USE OF COMPUTER HARDWARE AND SOFTWARE SYSTEMS RELATING TO CUSTOMER BILLING, REVENUE MANAGEMENT, CUSTOMER ACQUISITION, CUSTOMER MANAGEMENT AND CUSTOMER RETENTION FOR COMPANIES IN THE COMMUNICATIONS INDUSTRY; MANAGED SERVICE PROVIDER (MSP), WEB-HOSTING AND COMPUTER SOFTWARE APPLICATION MANAGEMENT SERVICES FOR COMPANIES IN THE COMMUNICATION INDUSTRY
customer relationship management computer software programs, namely computer software programs that allow telecommunications, cable, video, telephony and data companies to facilitate customer retention by immediately identifying customers who are likely to churn, predicting customers' propensity to churn, and recommending strategies to prevent customer defections
customer relationship management computer software programs, namely computer software programs that allow telecommunications, cable, video, telephony and data companies to facilitate and predict customer profit by immediately identifying when a cross-sell or up-sell offer should be extended and identifying which offer is most likely to be accepted
Customer relationship management computer software programs, namely computer software programs that allow telecommunications, cable, video, telephony and data companies to facilitate customer retention and profit by immediately identifying customers who are likely to churn, and predicting customers' propensity to churn, based on billing data, service history, customer service calls, rate plan, usage data, and payment patterns
Class 009: Computer software programs which can be accessed or downloaded from a global computer network and which provide customer management and information retrieval services to telecommunications, cable, video, telephony and data companies, namely computer software programs which allow customers to access real-time reports and job tracking information on pending applications and systems processing projects
computer software applications providing automated line cost management and analysis for local exchange carriers, long distance carriers and competitive local exchange carriers which automate the process of receiving, verifying, paying and disputing telecommunications bills and provide analytical and decision support capabilities; "CROSSCHECK"
computer software programs which provide advanced data processing services to the converging telecommunications, cable, video, telephony and data industries, namely, computer software programs which provide an event processing and parsing engine and interface that enables the processing of records from multiple source network technologies and switch types in accordance with user-defined formats
computer software programs, namely, telephony billing computer software programs which provide a modular, end-to-end licensed customer care and billing system that offers order management, billing and rating, customer service, sales support and decision support for facilities based and re-seller communications providers offering local phone, long distance, global computer network site and telephony services
Computer software programs operated in a service bureau environment, namely, computer software programs for managing customer billing records in the converging video, telephony, and data industries; "BROADBAND"
COMPUTER CUSTOMER CARE AND BILLING SOFTWARE, NAMELY, COMPUTER SOFTWARE PROGRAMS FOR ACTIVATING, RATING, COLLECTING, AND PROCESSING BILLING DATA FOR THE CABLE, TELEPHONY, COMPUTER AND GLOBAL COMPUTER NETWORK INDUSTRIES
providing web-based computer software program applications which allow customers to perform customer care functions via a global computer network site, namely, bill inquiries and payment, service requests and provisioning, obtaining service upgrades and technician scheduling
CUSTOMER SUPPORT SERVICES, NAMELY, PROVIDING INFORMATION CONCERNING PRODUCTS AND SERVICES IN THE CABLE TELEVISION AND TELECOMMUNICATIONS INDUSTRIES THROUGH A CUSTOMER SERVICE PRODUCT SUPPORT CALL CENTER; OPERATING AUTOMATED CUSTOMER CALL CENTERS FOR CABLE TELEVISION AND TELECOMMUNICATIONS COMPANIES; AUTOMATED CUSTOMER ACCOUNT ACCESS AND PAYMENT SERVICES PROVIDED BY MEANS OF AN INTERACTIVE VOICE RESPONSE SYSTEM TO CABLE TELEVISION AND TELECOMMUNICATIONS COMPANIES; "CALL CENTER"; COMPUTER BASED INFORMATION RETRIEVAL SERVICES PROVIDED TO CABLE TELEVISION AND TELECOMMUNICATIONS COMPANIES, NAMELY, PROVIDING AN AUTOMATED MEANS FOR SUBSCRIBERS TO CONFIRM ACCOUNT BALANCES AND APPOINTMENTS, TO MAKE CREDIT CARD PAYMENTS AND TO MAKE SET TOP BOX REAUTHORIZATIONS; AUTOMATED COMPUTERIZED ON-LINE ORDERING FOR PAY-PER-VIEW TELEVISION VIA TELEPHONE
Computer software programs for use by cable television, direct broadcast satellite, on-line services and telecommunication companies, namely, computer software programs for billing, customer care and management functions used to improve and increase efficiency in the fields of customer billings and account maintenance, customer service and support, customer management and information services; "SYSTEMS"
computer software programs operated in a service bureau environment, namely, a computer software program that enables field technicians in cable television and telecommunications companies to process work orders, receive information, complete equipment operation and handle required tasks without speaking to a dispatcher
providing automated radio dispatching services to cable television and telecommunications companies designed to increase and improve operations, productivity and customer service for dispatchers and field technicians; providing customer management services to cable television and telecommunications companies, namely, billing, invoicing and order management all designed to increase and improve operations, productivity and customer service for dispatchers and field technicians; "WORKFORCE"
Providing computer software programs operated in a service bureau environment, namely, computer software programs which automate dispatcher functions, communicate work order changes and information and manage field technicians in cable television and telecommunications companies; "WORKFORCE MANAGEMENT"
providing customer service to cable television and telecommunications companies, namely, customer billing, computerized accounting services, invoice calculation services and customer analysis for target marketing; "SYSTEMS"
providing computer software programs operated in a service bureau environment, namely, a computer software program which provides automated call center services to cable television and telecommunications companies
computer software programs which perform database management and reporting services primarily for cable television and telecommunication companies having a subscriber base; "INFO EXPRESS"
providing computer software programs which provide customer management and information retrieval services to cable television and telecommunications companies, namely, an advanced customer service representative application which increases efficiency in the administration of customer service by automatically initiating the appropriate general information screen; "SCREEN"
computer software programs operated in a service bureau environment which provide customer management and information retrieval services to cable television and telecommunications companies, namely, an on-line statement image viewing application which electronically stores, retrieves, distributes and prints a statement exactly as it appears to customers for use by customer service representatives assisting customers with billing inquiries; "STATEMENT"
providing computer software programs operated in a service bureau environment which provide customer management and information services to cable television and telecommunications companies, namely, offering an automated pay per view ordering service to end-user cable television customers; "TICKET"
providing computer software programs, namely, a computer software program which offers a customer care and billing system with multi-language support running on a UNIX platform and Oracle database designed to meet the needs of cable, telecommunications and on-line service providers
computer software applications providing automated line cost management and analysis for local exchange carriers, long distance carriers and competitive local exchange carriers which automate the process of receiving, verifying, paying and disputing telecommunications bills and provide analytical and decision support capabilities
customer support services, namely, providing information concerning products and services in the cable television and telecommunications industries through a customer service product support call center; "CUSTOMER ANSWER LINE"
[ computer software programs which perform database management and reporting services primarily for cable television and telecommunications companies having a subscriber base ] * Software as a service (SAAS) services featuring computer software programs which perform database management and reporting services primarily for cable television and telecommunications companies having a subscriber base *
computer software programs, namely, a graphical-user interface software program which runs on a local area network (LAN) and which improves the work flow of customer service representatives for cable television and telecommunications companies
computer software programs, namely, a graphical-user interface software program which runs on a local area network (LAN) and which improves the work flow of customer service representatives for cable television and telecommunications companies; "CUSTOMER SERVICE REPRESENTATIVE"
software programs operated in a service bureau environment which provide customer management and information services to cable television and telecommunications companies, namely, enrollment of new customers, ordering televised pay-per-view events, scheduling of on-site installations and repairs, providing information regarding customer services and billing
computer software programs, namely, a customizable computer software program which allows customer service representatives of cable television and telecommunications companies to track and recall all interaction and activity with customers and to plan appointments and schedule follow-up interaction with customers
computer software programs, namely, agraphical-user interface software program utilized in connection with computer software billing programs used by cable television and telecommunications companies which allow customers to pay bills, order products and services through interactive television and personal computers and obtain information on a variety of topics; "WEB"
computer software programs, namely, a customizable computer software program which allows customer service representatives of cable television and telecommunications companies to track and recall all interaction and activity with customers and to plan appointments and schedule follow-up interaction with customers
computer software programs, namely, a computer software program which allows cable television and telecommunications companies to customize billing statements and send specialized messages or coupons on monthly bills
computer software programs, namely, a computer software program which allows cable television and telecommunications companies to customize billing statements and send specialized messages or coupons on monthly bills
computer database warehouse software which can manage, store, retrieve and organize subscriber data and generate reports on such data for use in cable TV, video and wireline and wireless companies
computer database warehouse software which can manage, store, retrieve and organize subscriber data and generate reports on such data for use in cable TV, video and wireline and wireless companies
business marketing consulting services; computer software consulting services in the field of interactive direct marketing and advertising, analyzing and assisting in the development of computer software used in business marketing
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