Downloadable computer software for use in customer relationship management (CRM); Downloadable workflow management software; Business management consulting with relation to strategy, marketing, sales, operation, product design particularly specializing in the use of analytic and statistic models for the understanding and predicting of consumers, businesses, and market trends and actions; Outsource service provider in the field of customer relationship management; Customer relationship management; Customer service management for others; Application service provider (ASP) featuring software for use in the field of customer experience management, contact center workflow and contact management; Computer consultation in the field of customer experience management and contact center management; Consulting services in the field of providing online, non-downloadable software and applications; Computer technical support services, namely, 24/7 service desk or help desk services for IT infrastructure, operating systems, database systems, and web applications; IT integration services; Providing temporary use of online non-downloadable middleware for providing an interface between contact management software tools and applications and contact center software and hardware; Consulting services in the field of design, selection, implementation and use of computer hardware and software systems for others; Design for others in the field of computer networks, software, and engineering for the field of customer experience management, contact center workflow and contact management; Computer services, namely, remote management of the information technology (IT) systems of others; Providing temporary use of on-line non-downloadable cloud computing software for use as a hosted contact center solution for businesses; Services for maintenance of computer software; Computer programming services for others in the field of software configuration management; Consulting services for others in the field of design, planning, and implementation project management of custom computer software applications and testing thereof; Customizing computer software; Developing customized software for others; Technical support services, namely, installation, administration, and troubleshooting of web and database applications; Providing online non-downloadable workflow management software; Providing temporary use of online, non-downloadable enterprise software for contact management, workflow management and customer experience management; Providing online non-downloadable computer software platforms for contact management, workflow management and customer experience management; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for contact management, workflow management and customer experience management
Providing temporary use of on-line non-downloadable cloud computing software for managing, monitoring, and reporting information obtained through hosted contact centers for businesses
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