Class 009: Downloadable e-books in the field of business management, business teamwork, business leadership, business client relationship management and customer service by businesses; Downloadable MP3 files in the field of business management, business teamwork, business leadership, business client relationship management and customer service by businesses; Downloadable on-line discussion board posts in the field of business management, business teamwork, business leadership, business client relationship management and customer service by businesses; Downloadable webcasts in the field of business management, business teamwork, business leadership, business client relationship management and customer service by businesses; Downloadable videos in the field of business management, business teamwork, business leadership, business client relationship management and customer service by businesses; Downloadable webinars in the field of business management, business teamwork, business leadership, business client relationship management and customer service by businesses; Downloadable podcasts in the field of business management, business teamwork, business leadership, business client relationship management and customer service by businesses; Downloadable audiobooks in the field of business management, business teamwork, business leadership, business client relationship management and customer service by businesses; Class 035: Business organization and management consulting in the fields of individual and team-based performance improvement, business talent management, organizational culture change, business strategy and business optimization; Class 041: Education services, namely, providing classes, training seminars, and workshops in the fields of business management, business organizations, business teamwork, business leadership, business client relationship management and customer service by businesses; Business education and training services, namely, developing customized leadership and executive development programs, providing executive coaching services, and providing business education programs to employees and executives
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