Talkdesk, Inc.

Telecommunication services, enhanced through the use of artificial intelligence (AI) in the nature of providing telephone services with various telephone features namely, a dedicated toll-free number, voicemail, multiple mailbox extensions, telephone message notification, detailed call reports, call waiting, call identification, call forwarding, and message waiting; Voicemail services; Telecommunication services enhanced with artificial intelligence (AI), namely, providing advanced calling features, namely, changing one's caller ID, recording calls, changing the sound of one's voice over the phone, and straight-to-voicemail calls; Call recording services; International telephone services; Providing telephone conferencing services enhanced with artificial intelligence (AI); Telecommunication services enhanced with artificial intelligence (AI) in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; Telecommunications routing and junction services; Automated telephone voice message services; AI; Providing temporary use of online non-downloadable cloud computing software using artificial intelligence (AI) for contact center management; software as a service (SAAS) featuring software using artificial intelligence (AI) for contact center management; customization and implementation of computer software used by others using artificial intelligence (AI) for contact center management; consulting services for others in the field of design and customization of computer software using artificial intelligence (AI) for contact center management; Application service provider featuring solutions software using artificial intelligence (AI) for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; Platform as a service (PAAS) featuring computer software platforms for contact center management using artificial intelligence (AI)

Downloadable computer software for application and database integration; Downloadable application programming interface (API) software for integration in customer relationship management (CRM); Downloadable computer software for facilitating staffing interactions with contact centers and workforce management; downloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologies; downloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, routing, interacting with and responding to voice or electronic information from customers in contact center management; downloadable computer software for controlling internal and external voice and data communication for an organization's computer system; downloadable computer software for handling and integrating an organization's directory services, operator services, answering services, call routing, call distribution, calling services, voice response and customized, customer specific applications in the customer service field; downloadable computer software for workforce management; downloadable computer software for speech recognition and analytics; downloadable computer software for analysis of data and running reports; Downloadable software development kits (SDK); Telecommunication services in the nature of providing telephone services with various telephone features, namely, a dedicated toll-free number, voicemail, multiple mailbox extensions, telephone message notification, detailed call reports, call waiting, call identification, call forwarding, and message waiting; Voicemail services; Telecommunication services, namely, providing advanced calling features, namely, changing one's caller ID, recording calls, changing the sound of one's voice over the phone, and straight-to-voicemail calls; Call recording services; International telephone services; Providing telephone conferencing services; Telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; Automated telephone voice message services; Providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; Application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; Platform as a service (PAAS) featuring computer software platforms for contact center management; Computer services providing customized web pages and data feeds featuring user-defined information, which includes social networking content, new media content, and other on-line content; Providing online non-downloadable software for social media management, social media user engagement, for enabling transmission, accessing, uploading, posting, showing, displaying, tagging, sharing, and providing of electronic media and information over the Internet or other communications networks; Software as a service (SAAS) service featuring software for text, audio and video recording services, text, audio and video transcription services, tagging, annotating, searching, sharing, reviewing and analyzing audio and video content; Software as a service (SAAS) services for data visualization, creating, storing, managing, sharing, linking and arranging data, for creating reports, for task and project issue tracking, task and project management, content sharing and general work management; Software as a service (SAAS) services featuring software using artificial intelligence for machine learning, voice and speech recognition, determining intent, emotion, sentiment, and for predicting customer and business needs and selecting, sharing and providing relevant content for use in the field of customer relationship management and workforce management; Application service provider featuring application programming interface (API) software for integration of telecommunications services, workforce management, and data management tools and solutions into a website or software application; Providing application programming interface (API) software for integration of machine-learning and artificial intelligence into websites and online software; Computer services, namely, providing an interactive web site featuring technology that allows users to explore and manage connections to existing and emerging application programming interfaces (APIs)

Downloadable computer software for application and database integration; Downloadable application programming interface (API) software for integration in customer relationship management (CRM); Downloadable computer software for facilitating staffing interactions with contact centers and workforce management; downloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologies; downloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, routing, interacting with and responding to voice or electronic information from customers in contact center management; downloadable computer software for controlling internal and external voice and data communication for an organization's computer system; downloadable computer software for handling and integrating an organization's directory services, operator services, answering services, call routing, call distribution, calling services, voice response and customized, customer specific applications in the customer service field; downloadable computer software for workforce management; downloadable computer software for speech recognition and analytics; downloadable computer software for analysis of data and running reports | Telecommunication services in the nature of providing telephone services with various telephone features, namely, a dedicated tollfree number, voicemail, multiple mailbox extensions, telephone message notification, detailed call reports, call waiting, call identification, call forwarding, and message waiting; Voicemail services; Call recording services; International telephone services; Providing telephone conferencing services; Telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; Automated telephone voice message services | Providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; Application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; Platform as a service (PAAS) featuring computer software platforms for contact center management; Computer services providing customized web pages and data feeds featuring user-defined information, which includes social networking content, new media content, and other on-line content; Software as a service (SAAS) service featuring software for text, audio and video recording services, text, audio and video transcription services, tagging, annotating, searching, sharing, reviewing and analyzing audio and video content; Software as a service (SAAS) services for data visualization, creating, storing, managing, sharing, linking and arranging data, for creating reports, for task and project issue tracking, task and project management, content sharing and general work management; Software as a service (SAAS) services featuring software using artificial intelligence for machine learning, voice and speech recognition, determining intent, emotion, sentiment, and for predicting customer and business needs and selecting, sharing and providing relevant content for use in the field of customer relationship management and workforce management; Application service provider featuring application programming interface (API) software for integration of telecommunications services, workforce management, and data management tools and solutions into a website or software application; Providing application programming interface (API) software for integration of machine-learning and artificial intelligence into websites and online software; Computer services, namely, providing an interactive web site featuring technology that allows users to explore and manage connections to existing and emerging application programming interfaces (APIs)

[ Electronic publications, namely, magazines in the field of marketing, customer service and support, and customer relationship management ] | [ Magazines in the fields of marketing, customer service and support, and customer relationship management ] | Arranging and conducting conferences, seminars and workshops in the fields of marketing, customer service and support, and customer relationship management; educational services, namely, providing online instruction in the fields of marketing, customer service and support, and customer relationship management; providing online non-downloadable magazines in the fields of marketing, customer service and support, and customer relationship management

Computer software for use in customer relationship management (CRM) | Telecommunication services in the nature of providing telephone services with various telephone features, namely, a dedicated toll-free number, voicemail, multiple mailbox extensions, telephone message notification, detailed call reports, call waiting, call identification, call forwarding, and message waiting; Voicemail services; Telecommunication services, namely, providing advanced calling features, namely, changing one's caller ID, recording calls, changing the sound of one's voice over the phone, and straight-to-voicemail calls; Call recording services; International telephone services; Providing telephone conferencing services; Telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; Telecommunications routing and junction services; Automated telephone voice message services | Providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; Application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; Platform as a service (PAAS) featuring computer software platforms for contact center management