AMERICAN PRODUCTIVITY & QUALITY CENTER

Business information services in the nature of collecting, processing, archiving, benchmarking, organizing and distributing business process data information for use in business improvement, business management and business development; business research services, namely, collecting, storing, organizing and analyzing business data from all industry sectors by providing the framework, measures, data and data collection instruments, identifying, establishing and distributing data benchmarks on business performance measurements, and promoting the use of business best management practices

Business information services in the nature of collecting, processing, archiving, benchmarking, organizing and distributing business process data information for use in business improvement, business management and business development; business research services, namely, collecting, storing, organizing and analyzing business data from all industry sectors by providing the framework, measures, data and data collection instruments, identifying, establishing and distributing data benchmarks on business performance measurements, and promoting the use of business best management practices

"ANALYTICS"

Business information services in the nature of collecting, processing, benchmarking and organizing business process data information for use in business improvement, business management and business development; business research services, namely, collecting, organizing and analyzing business data from all industry sectors procured through proprietary assessment tools, proprietary frameworks, proprietary data and proprietary data collection instruments; Identifying and establishing data benchmarks on business performance measurements; and Promoting the use of business best management practices; Conducting business studies and business conferences in the fields of quality business management, quality business systems, benchmarking and business leadership; Business services, namely, providing business productivity and performance measurement and benchmarking data

Class 035: Business information and development services in the nature of collecting, processing, archiving, benchmarking, organizing and distributing business process data for use in business improvement, business management and business development; on-line business research services in the field of quality process and performance; Advisory services relating to business management and business operations; Business consultation services; Collection, preparation, composition, storage, processing, acquisition and provision of business information, data, statistics and indices; Computerized on-line collecting, processing, archiving, benchmarking, organizing and distributing business process data for use in business improvement, business management and business development

"PROCESS CLASSIFICATION FRAMEWORK"

Business information and development services in the nature of collecting, processing, archiving, benchmarking, organizing and distributing business process data for use in business improvement, business management and business development

Business services, namely, providing business productivity and performance measurement and benchmarking data

Educational research and training services, namely, conducting seminars in the fields of educational system instruction, assessment, and management, student achievement, and student performance data analysis, based on educational system best practices

Providing education assessment and instruction information via a global communications network in the field of education research, namely, interactive data disaggregation and analysis of scholastic standardized test results

Educational services, namely, providing employee development services in the fields of professional development, knowledge management, benchmarking, process improvement, performance measurement, training, tools, and best practices techniques, in the form of computer software, printed workbooks, on-line support,on-line discussion, and face-to-face simulations; "LEARNING"

Computer software, and software recorded on CD-ROMs, in the field of quality systems and procedures for improving company practices and performance; "DATABASE"

Educational research services and educational and training services, namely, conducting studies, classes, seminars, conferences, workshops and custom courses in the field of knowledge management offered via the Global Communication Network

"DATABASE"

Research, educational and training services, knowledge management services and networking services, including conferencing and electronic mail

Consulting and individual company studies in quality, leadership training and benchmarking studies

Software, electronic mail and Internet sites

Printed matter, including books, reports, articles and case studies, software instruction and user manuals

Educational research services and educational training services, namely, conducting studies, classes, seminars, conferences, workshops, and custom courses in the fields of quality management, quality systems, benchmarking and leadership; Business research, in the fields of quality management, quality systems, benchmarking and leadership

Educational research services and educational and training services, namely, conducting studies, classes, seminars, conferences, workshops, and custom courses in the field of knowledge management

[ printed matter, namely, books and reports on the subject of business procedures and leadership training; ] [ printed manuals on the subject of software use and instruction ] (( * Downloadable electronic publications in the nature of books and reports on the subject of business procedures and leadership training * ))

printed matter, namely, books and reports on the subject of business procedures and leadership training; printed manuals on the subject of software use and instruction

Educational research services and educational and training services, namely, conducting studies, classes, seminars, conferences, workshops, and custom courses in the field of knowledge management

Printed matter, including books, reports, articles and case studies, software instruction and user manuals

Education services, namely providing access to educational information and resources through a computer database, and providing to individuals in various fields of education

Software, electronic mail and Internet Sites

quarterly magazine in the field of business productivity and quality