IT SUPPORT; Technical support services, namely, remote and on-site infrastructure management services for monitoring, administration and management of public and private computing IT, hardware and application systems; software support services, namely, installing software, updating software, troubleshooting of computer software problems and configuring computer software in the nature of enabling multi-factor authentication, assigning users to appropriate security groups, updating default passwords, and configuring alerts for system status notifications and unauthorized access attempts; technical research and development services, namely, research and development of technology in the field of information technology, namely, hardware, software, computer networking and computer security; electronic data backup service; technical support, namely, monitoring technological functions of computer network systems; system performance monitoring, namely, monitoring the central processing unit, random access memory and storage systems that affect system performance of computer systems to detect breakdowns; and support endpoint security, namely, providing online non-downloadable software that can protect the customer data from malware, and unauthorized access.
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