FIRSTSOURCE GROUP USA, INC.

Telecommunication services, namely, data transmission and reception services via telecommunication networks; electronic exchange of data, including audio, video, text and graphical data, stored in databases accessible via telecommunication networks; instant messaging services; communications by mobile phones; Outsource service provider in the fields of financial consultancy and financing services for patients in the healthcare industry; claims processing for other businesses, namely, electronic processing of insurance claims and payment data and insurance claims processing; receivables management, namely, accounts receivables financing; outsource service provider in the fields of mortgage banking services in the nature of origination, servicing and securitization of mortgage loans, processing mortgage insurance policy refunds, financial due diligence, real estate valuations and automated clearing house (ACH) transaction processing services; Business administration and management services for the healthcare, financial services, insurance and telecommunications industries; business assistance, namely, outsourcing services and business management for the banking, financial services, insurance, telecommunications and media industries; business marketing services in the field of customer relationship management; customer service management for others and customer relationship management; business research and data analysis services in the fields of business process intelligence, operational performance and customer satisfaction and outcomes; management of telephone call centers for others; customer service management for others; billing and accounts receivable billing services; outsourcing services in the nature of arranging service contracts for others in the field of mortgages; outsource service provider in the field of business analytics; Information technology support services, namely, computer technical support services in the nature of 24/7 service desk or help desk services for IT infrastructure, operating systems, database systems, and web applications; design of computer databases; maintenance of on-line databases for others; data warehousing; computer system design services; maintenance of computer software; providing temporary use of on-line non-downloadable software for workflow management, project management, business process management, document management and financial transactions management and verification; application service provider (ASP) featuring software for processing mortgage applications, tracking and processing post-closing mortgage loan responsibilities and analyzing business data in the field of mortgages; software as a service (SAAS) services featuring software for processing mortgage applications, tracking and processing post-closing mortgage loan responsibilities and analyzing business data in the field of mortgages

Providing online non-downloadable computer software platforms for providing access to customer relationship management data collected across various platforms; Software as a service (SAAS) services featuring software for management of customer data for use with operation of omnichannel customer support centers; Software as a service (SAAS) services featuring software for deriving customer insights and enhancing customer service interactions utilizing data collected from across multiple communication and feedback channels; Software as a service (SAAS) services featuring software for conducting and enhancing customer support center operations; Software as a service (SAAS) services featuring software for monitoring, controlling, enhancing, and managing omnichannel customer support centers; Software as a service (SAAS) services featuring software for customer relationship management

Platform as a service (PAAS) featuring computer software platforms for conducting call center operations and call center management for businesses; Platform as a service (PAAS) featuring computer software platforms for monitoring, controlling, and managing omnichannel call centers; Platform as a service (PAAS) featuring computer software platforms for management of customer data for use with operation of omnichannel call centers; Software as a service (SAAS) services featuring software for conducting call center operations and call center management for businesses; Software as a service (SAAS) services featuring software for monitoring, controlling, and managing omnichannel call centers; Software as a service (SAAS) services featuring software for management of customer data for use with operation of omnichannel call centers

"CONTACT CENTER"

Computerized file management; Computerized and central file management and business file management | Providing on-line non-downloadable software for automated proposal management and storage of documents in the medical field; Providing on-line non-downloadable software for automated proposal management and storage of documents in the credit card collections field; Providing on-line non-downloadable software for automated proposal management and storage of documents in the finance field; Providing on-line non-downloadable software for automated proposal management and storage of documents in the customer management field; Providing on-line non-downloadable software for automated proposal management and storage of documents in the mortgage field

Design and development of computer hardware and software; scientific and technological services, namely, research and design in the field of webchat technology and web based messaging for online customer service interactions; software as a service (SAAS) services featuring software for web chat and web based messaging for customer service communication and support; platform as a service (PAAS) featuring computer software platforms for customer service communication via web chat and web messaging; design and development of computer hardware and software, technological research and design, software as a service featuring software, as well as platform as a service featuring computer software platforms, all for use with web based messaging

Class 042: Design and development of computer hardware and software; Scientific and technological services, namely, research and design in the field of customer analytics and behavioral profiles; software as a service (SAAS) services featuring software for deriving customer insights and enhancing customer service and interaction across multiple communication and feedback channels; platform as a service (PAAS) featuring computer software platforms for deriving customer insights and enhancing customer service and interaction across multiple communication and feedback channels; design and development of computer hardware and software, technological research and design, software as a service featuring software, as well as platform as a service featuring computer software platforms, all for use in analyzing customer interactions and building solutions

"SELL"

Business administration and management services for the healthcare, financial services, insurance and telecom industries; business outsourcing and management services for the banking, financial services, insurance, telecom and media industries; business marketing services, namely, customer relationship management; customer care and relationship management services; business research and analysis services in the field of business process intelligence, operational performance, and customer satisfaction and outcomes; management of telephone call centers for others; customer service management services for others; billing and accounts receivable services

Providing temporary use of non-downloadable software for managing work flow, project management, business management, document management, and financial transactions

Business process outsourcing services for the healthcare industry, namely, patient financial counseling and patient financing services; claims processing for other businesses, namely, electronic processing of insurance claims and payment data, insurance claims processing; receivables management, namely, accounts receivables financing

Business process outsourcing services for the healthcare industry, namely, patient financial counseling and patient financing services; claims processing for other businesses, namely, electronic processing of insurance claims and payment data, insurance claims processing; receivables management, namely, accounts receivables financing; Business administration and management services for the healthcare, financial services, insurance and telecom industries; business outsourcing and management services for the banking, financial services, insurance, telecom and media industries; business marketing services, namely, customer relationship management; customer care and relationship management services; business research and analysis services in the field of business process intelligence, operational performance, and customer satisfaction and outcomes; management of telephone call centers for others; customer service management services for others; billing and accounts receivable services; Information technology support services, namely, computer technical support services, namely, 24/7 service desk/help desk services for IT infrastructure, operating systems, database systems, and web applications; design of computer database; database maintenance, namely, maintenance of on-line databases for others; data cleansing, namely, data warehousing; computer system design services; system support and maintenance and support, namely, maintenance of computer software; providing temporary use of non-downloadable software for managing work flow, project management, business management, document management, and financial transactions

Providing temporary use of non-downloadable software for managing financial transactions; providing temporary use of non-downloadable software for managing work flow; providing temporary use of non-downloadable software for project management; providing temporary use of non-downloadable software for business management; providing temporary use of non-downloadable software for document management; providing temporary use of non-downloadable cloud-based software for managing financial transactions; providing temporary use of non-downloadable cloud-based software for managing work flow; providing temporary use of non-downloadable cloud-based software for project management; providing temporary use of non-downloadable cloud-based software for business management; providing temporary use of non-downloadable cloud-based software for document management; platform as a service (PAAS) featuring computer software platforms for managing financial transactions; platform as a service (PAAS) featuring computer software platforms for project management; platform as a service (PAAS) featuring computer software platforms for business management; platform as a service (PAAS) featuring computer software platforms for document management; software as a service (SaaS) services featuring software for managing financial transactions; software as a service (SaaS) services featuring software for workflow management; software as a service (SaaS) services featuring software for project management; software as a service (SaaS) services featuring software for business management; software as a service (SaaS) services featuring software for document management

Business administration and management services for the healthcare, financial services, insurance and telecom industries; business process outsourcing services in the field of healthcare; business management services for the banking, financial services, insurance, telecom and media industries; business marketing services, namely, customer acquisition and retention services; customer care and relationship management services; business research and analysis services; management of telephone call centers for others; business process outsourcing services in the telecom and media fields; customer management services for others; billing and accounts receivable services | [ Debt collection services; financial services, namely, debt resolution services in the nature of debt settlement and elimination; ] Business process outsourcing services for the healthcare industry, namely, patient financial counseling and patient financing [; transaction processing and collections services, in the nature of payment processing services, namely, credit card and debit card transaction processing services; customer and commercial debt collection services ] | Information technology support services, namely, computer technical support services, namely, 24/7 service desk/help desk services for IT infrastructure, operating systems, database systems, and web applications; design of computer database; database maintenance, namely, maintenance of on-line databases for others; data cleansing, namely, data warehousing; computer system design services; system support and maintenance and support, namely, maintenance of computer software

Business process outsourcing services, namely, management and delivery services for others in the field of banking and financial services including back office and front office processes, credit cards, [ insurance, retail banking, collections and mortgages; ] business management services in the field of telecom and media, including fixed line, mobile, broadband and narrowband services and healthcare; customer relationship management; management of telephone call centers for others; transaction processing, namely, electronic processing of orders for others; customer acquisitions, namely, business marketing services featuring customer acquisition programs; administering of customer loyalty programs for others; customer care, namely, customer relationship management, customer services in the field of ensuring the quality of services and products provided to consumers; receivables management, namely, accounts receivable services; business research and analytics | Claims processing for other businesses, namely, electronic processing of insurance claims and payment data, insurance claims processing; [ collections, namely, collection of debts, debt recovery and collection agencies; ] receivables management, namely, accounts receivables financing