IFS WORLD OPERATIONS AB

Installation of computer software for enabling field service companies to manage and track work performed by field service technicians, dispatchers and field service personnel and for enabling field service companies to provide work flow sequence instructions to field service technicians in order to repair electrical and mechanical equipment in the field

"E-SERVICE"

"MOBILE"

"SERVICE CENTER"

Computer software for use by businesses to process orders for customer service, to assign appropriate field service personnel to handle such orders and to track the progress of the required work; computer software to manage information about skill levels and dispatching of field service personnel

Computer software for use by businesses to track spare parts inventory, to manage warehouse operations and logistics, to manage stock replenishment and purchasing, and to track and process product returns by customers

Computer software for use primarily by field service personnel and satellite offices to transfer customer service data and other information to and from a central repository of such information

Computer utility software for use by businesses to modify and customize the operation of certain other business software

Computer software that enables field service technicians to communicate from a remote location with a field service company, suppliers, and customers in need of repair services

computer software for use in the management of field service personnel, and for use by field service personnel in the management of inventory information, accounting information, customer information and other information relating to field service activities; and printed instruction manuals sold as a unit with the foregoing goods

computer software accompanying manuals and instruction manuals all sold as a unit for field service and customer service systems, and distribution management, sales management and financial management systems

PRE-RECORDED COMPUTER PROGRAMS RELATED TO RECORD KEEPING AND INFORMATION