INFORMATION MANAGEMENT ASSOCIATES, INC.

Class 009: Business application software that allows the integration of customers relationship management software applications with other customer relationship management software applications, platforms and products

Class 009: Computer programs for use in marketing, sales, account management, opportunity management, response management, and customer service, to manage market demand via multiple communication channels within an enterprise's customer interaction systems; computer manuals sold as a unit therewith; Class 035: business consultation services in the fields of marketing, sales, account management, response management, and customer services; Class 041: Training and education, including classes and printed manuals, related to the use of computer programs for use in marketing, sales, account management, opportunity management, response management, and customer service, to manage market demand via multiple communication channels within an enterprise's customer interaction systems

Software for tracking and routing incoming and outgoing email, faxes and similar electronic correspondence on an enterprise-wide basis

Computer software for the trafficking of consumer requests for goods and services, and vendor offers for the sale of such goods and services, through global computer networks; Management and operation of an electronic reverse auction purchasing system which operates via global computer networks

Computer software for the trafficking of consumer requests for goods and services, and vendor offers for the sale of such goods and services, through global computer networks; Managing and operation of an electronic reverse auction purchasing system which operates via global computer networks

Educational services, namely, training classes related to the use of computer programs used for account management, opportunity management, response management, and customer service operations management in the field of marketing and sales and the distribution of printed materials used in connection therewith; Computer programs used for account management, opportunity management, response management, and customer service operations management in the field of marketing and sales; and computer manuals sold as a unit therewith

Training and educational instruction relating to marketing, sales, account management, opportunity management, response management, customer service and support; Computer programs for use in marketing, sales, account management, opportunity management, response management, customer service and support and instruction manuals sold therewith

Training and educational services, namely, training and classes in analysis of market demand processes within an organization that will utilize the software, including software installation and implementation, set up, and maintenance of the system in the field of marketing, sales, account management, opportunity management, response management, customer service and support; Computer programs for managing market demand via multiple channels within an organization's customer interaction systems for use in marketing, sales, account management, opportunity management, response management, and customer service; computer manuals sold as a unit therewith

Educational services, namely, conducting classes, seminars, conferences and workshops for teaching third parties how to market and sell customer interaction software to telemarketing call centers

providing training and educational instruction services in the fields of telemarketing, telephone sales, account management and customer service and support; computer programs for use in telemarketing, telephone sales, account management, customer service and support of applications in the field of sales and marketing and instructional manuals packaged as a unit with the programs

training and educational instruction relating to the fields of telemarketing, telsales, contact management, customer service and sales force automation; computer programs for use in the fields of telemarketing, telesales, contact management, customer service and sales force automation and instruction manual sold therewith; consulting services relating to the fields of telemarketing, telesales, contact management, customer service and sales force automation

computer programs for use in the fields of telemarketing, telesales, contact management, customer service and sales force automation and instruction manuals sold therewith

computer software services, namely computer software design for others and maintenance and upgrading

Class 009: COMPUTER PROGRAMS AND INSTRUCTION MANUALS SOLD AS A UNIT FOR USE IN MARKETING

COMPUTER PROGRAMS AND INSTRUCTION MANUALS SOLD AS A UNIT FOR USE IN MARKETING [ BY TELEPHONE ]; [ INSTALLATION AND SERVICING OF COMPUTER SYSTEMS USED IN MARKETING BY TELEPHONE ]; [ CUSTOM DEVELOPMENT OF COMPUTER SYSTEMS USED IN MARKETING BY TELEPHONE ]