Class 042: Platform as a service (PAAS) featuring computer software platforms for performing data analytics and trend analysis for use with artificial intelligence, large language models (LLMs) and machine learning for collecting, analyzing, organizing, extracting, visualizing, and transforming data for use with contact centres, back-office processing and software optimization
Class 042: Platform as a service (PAAS) featuring computer software platforms for performing data analytics and trend analysis for use with artificial intelligence, large language models (LLMs) and machine learning for collecting, analyzing, organizing, extracting, visualizing, and transforming data for use with contact centres, back-office processing and software optimization
Software as a service (SAAS) services featuring software for using artificial intelligence for monitoring, identifying, detecting, labelling, removing and blocking of content, namely text files, messages, comments, photos, images, video files, media and multi-media files and websites; Software as a service (SAAS) services featuring software for labeling raw data, generating performance insights and statistics, and conducting quality control reviews to identify inconsistencies
Software as a service (SAAS) services featuring software for using artificial intelligence for monitoring, identifying, detecting, labelling, removing and blocking of content, namely text files, messages, comments, photos, images, video files, media and multi-media files and websites; Software as a service (SAAS) services featuring software for labeling raw data, generating performance insights and statistics, and conducting quality control reviews to identify inconsistencies
Custom manufacture of industrial robots for use in the field of telecommunications; Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated telephone voice message in the area of customer relationship management services; design of an intelligent virtual assistant software for use in client contact centers for database management; research and design services using artificial intelligence, machine learning, and robotics process automation in the area of customer service management product development; research, development and design services in the area of customer service technologies, relating to artificial intelligence, machine learning, robotic process automation and internet bots; research and design services in the field of computer software used in the field of third party business customer contact and customer support analytics; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design and development of robots for telephone communication; development and implementation of an intelligent virtual assistant software for use in client contact centers for database management; development and implementation of computer software to be used for call diversion, for automated telephone call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for use in managing automated tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management
Providing new business venture development and formation consulting services turnkey solutions for start-up and hyper-growth companies in the areas of digital customer care, trust and safety services, business data insights, road mapping being business strategies, QA/QC testing, process automation, technical experience, and analytic reporting for the understanding and predicting of consumers, businesses, and market trends and actions
Incubator and accelerator services, namely, providing innovation and collaboration partnerships with entrepreneurs, innovators, disruptors and academia in the field of emerging technology, Artificial Intelligence (AI), Automation, and human science to create and build solutions in customer experience
Providing new business venture development and formation consulting services turnkey solutions for start-up and hyper-growth companies in the areas of digital customer care, trust and safety services, business data insights, road mapping being business strategies, QA/QC testing, process automation, technical experience, and analytic reporting for the understanding and predicting of consumers, businesses, and market trends and actions
Incubator and accelerator services, namely, providing innovation and
collaboration partnerships with entrepreneurs, innovators, disruptors
and academia in the field of emerging technology, Artificial
Intelligence (AI), Automation, and human science to create and build
solutions in customer experience
Downloadable software for employee performance management for use in monitoring, reporting, tracking, analyzing and optimization for customer experience interactions that enable employee coaching and performance improvements for customers
Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering services and back office support, namely, business administration consulting, documentation reproduction, documentation copying tasks, documentation indexing for others, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business strategy plans and management projects, all in the area of contact center services; "CX"; Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management
Multi-language outsourcing services in the nature of arranging service contracts for others in the field of language translation and interpretation services; "LANGUAGES"
Providing online non-downloadable software for a data analytics dashboard for use in collecting and tracking client business information and optimization
Global outsourcing services in the nature of arranging service contracts for others in the fields of customer support, customer support service management, business processing, IT software research and development
Downloadable workforce management application software for centralized use, namely, real time push notifications and scheduling visibility, compensation management and employee engagement, namely, providing performance feedback, referral rewards and live chat communication; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; downloadable computer software for contact center management; downloadable cloud-based computer software for contact center management
Downloadable workforce management application software for centralized use, namely, real time push notifications and scheduling visibility, compensation management and employee engagement, namely, providing performance feedback, referral rewards and live chat communication; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; downloadable computer software for contact center management; downloadable cloud-based computer software for contact center management
Global outsourcing services in the nature of arranging service contracts for others in the fields of customer support, customer support service management, business processing, IT software research and development; strategic business consulting services in the field of design, development and delivery of business service solutions to companies
Global outsourcing services in the nature of arranging service contracts for others in the fields of customer support, customer support service management, business processing, IT software research and development; strategic business consulting services in the field of design, development and delivery of business service solutions to companies
Class 035: Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering and back office support, namely, business administration consulting, documentation reproduction, documentation copying, documentation indexing for others; consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business strategy plans and management projects, all in the area of contact center services; Class 042: Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management; providing temporary use of online non-downloadable workforce management application software for use in the centralization of time, schedule, and compensation management, and employee engagement
Downloadable application software used for assisting agents in the fields of automating predictive systems, cognitive process automation, operating visual computing applications, knowledge virtualization and conducting on-line chats with digital virtual agents used in contact centers; downloadable workforce management application software for use in the centralization of time, schedule, and compensation management, and employee engagement; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; downloadable software for use in contact centers for database management; downloadable cloud computer software for use in contact centers for database management; downloadable computer software for assisting developers in creating program code for use in mobile internet applications and client interfaces; Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering and back office support, namely, business administration consulting, documentation reproduction, documentation copying, documentation indexing for others; consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business strategy plans and management projects, all in the area of contact center services; Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management; providing temporary use of online non-downloadable workforce management application software for use in the centralization of time, schedule, and compensation management, and employee engagement
