PRIMUS KNOWLEDGE SOLUTIONS, INC.

Business management consulting services in the fields of customer support and knowledge management; management for third parties of shared databases and customer support centers, with none of the above being telecommunication services or related to healthcare; PROVIDING SOFTWARE CONSULTING SERVICES WHICH ENABLE CUSTOMERS TO CAPTURE, SHARE, REUSE, ORGANIZE, AND MANAGE DATA AND INFORMATION IN THE FIELD OF COMPUTER SUPPORT AND KNOWLEDGE MANAGEMENT

Computer software downloadable from a global and internal computer network, accessed from a global computer network and on computer disks and on CD-ROMs for use in database management in the field of customer, internal and product support services to facilitate direct access to shared databases, direct communication with call support centers, transmission of real time electronic messages, recordation and management of email, chat and telephone communications, recordation and management of computer transactions, and management of an automated, online customer, product, and employee support communications system

Computer consultation services; computer software design and development for others of automated communications support systems; technical support services, namely, troubleshooting of software problems via telephone, email, chat and postings on global networks; computer services, namely, installation, integration, and implementation of customer, product and employee support software

Computer software for the creation, storage, retrieval, distribution, management and maintenance of problem solution information, and instruction manuals sold a unit

Training in the use of knowledge management computer software

Computer software for the creation, storage, retrieval, distribution, management and maintenance of problem solution information, and instruction manuals sold as a unit; "KNOWLEDGE SOLUTIONS"

Computer software for the creation, storage, retrieval and distribution of problem solution information, and instruction manuals sold as a unit

computer software for the creation, storage, and distribution of information technology problem solution information

computer software for the creation, storage, retrieval and distribution of problem solution information * in the field of information technology * , and instruction manuals sold as a unit

computer services, namely, information storage and retrieval of problem solution information in a variety of fields; providing computer problem solving information to multiple users by means [ oa ] * of * a global [ computer ] * computer * network

computer software for creation, storage and retrieval of problem solution information