Rockwell Electronic Commerce Corporation

SUITE OF COMPUTER SOFTWARE PROGRAMS FOR USE IN THE COMPUTER TELEPHONY AND ELECTRONIC MAIL INDUSTRIES TO ASSIST COMPANIES IN PROVIDING CUSTOMER SERVICE SERVICES VIA GLOBAL COMPUTER NETWORKS

APPARATUS AND ACCOMPANYING SOFTWARE FOR USE IN TELECOMMUNICATION APPLICATIONS FOR DISTRIBUTING, SWITCHING, RECORDING, TRANSMITTING OR REPRODUCTING SOUND OR DATA, INCLUDING TELEPHONE SWITCHES EQUIPMENT AND AUTOMATIC CALL AND COMPUTER HARDWARE AND SOFTWARE FOR USE IN TELECOMMUNICATION AND CALL CENTER SYSTEMS, NAMELY-CALL CENTER CONSOLES AND SUPPORTING SOFTWARE FOR USE AS AN INTERFACE TO A COMMUNICATIONS SYSTEM

APPARATUS AND ACCOMPANYING SOFTWARE FOR USE IN TELECOMMUNICATION APPLICATIONS FOR DISTRIBUTING, SWITCHING, RECORDING, TRANSMITTING OR REPRODUCING SOUND OR DATA, INCLUDING TELEPHONE SWITCHING EQUIPMENT AND AUTOMATIC CALL DISTRIBUTORS

COMPUTER SOFTWARE-NAMELY, A SCRIPTED GRAPHICAL USER INTERFACE FOR USE IN TELEPHONE CALL CENTERS BY SALES REPRESENTATIVES AND, INSTRUCTIONAL MANUALS SOLD THEREWITH

COMPUTER SOFTWARE-NAMELY, A SCRIPTED GRAPHICAL USER INTERFACE FOR USE IN TELEPHONE CALL CENTERS BY SALES REPRESENTATIVES AND, INSTRUCTIONAL MANUALS SOLD THEREWITH

COMPUTER SOFTWARE-NAMELY, A SCRIPTED GRAPHICAL USER INTERFACE FOR USE IN TELEPHONE CALL CENTERS BY SALES REPRESENTATIVES AND, INSTRUCTIONAL MANUALS SOLD THEREWITH

APPARATUS AND ACCOMPANYING SOFTWARE FOR USE IN TELECOMMUNICATION APPLICATIONS FOR DISTRIBUTING, SWITCHING, RECORDING, TRANSMITTING OR REPRODUCING SOUND OR DATA, INCLUDING TELEPHONE SWITCHING EQUIPMENT AND AUTOMATIC CALL DISTRIBUTORS

"CALL CENTER"

computer hardware and software use for processing, routing, administration, management, and reporting of voice, data and multimedia customer interactions in the telecommunications industry