business training consulting services; customer training services in the field of business training; employee training services in the field of business training; providing online publications in the nature of reports, articles, and newsletters in the field of business training consulting services and customer and employee training services; providing online publications in the nature of reports, articles, and newsletters in the field of business consulting and information services; providing online publications in the nature of reports, articles, and newsletters in the field of business consulting services, namely, customer and employee surveys, metrics and feedback processes for comparing, rating the quality of and improving performance, products, services, pricing, sales and marketing, customer experience and customer service; providing online publications in the nature of reports, articles, and newsletters in the field of business consulting services, namely, customer and employee satisfaction and loyalty services; educational services, namely, providing web-based and classroom training of business leaders and employees for certification in the fields of profitable growth, improving performance, products, services, pricing, sales and marketing, customer experience and customer service, and customer and employee satisfaction and loyalty, and providing online course material in connection therewith; business consulting and information services; business consulting services featuring customer and employee surveys, metrics and feedback processes for comparing, rating the quality of and improving performance, products, services, pricing, sales and marketing, customer experience and customer service; business consulting services in the field of customer and employee satisfaction and loyalty services
business training consulting services; customer training services in the field of business training; employee training services in the field of business training; providing online publications in the nature of reports, articles, and newsletters in the field of business training consulting services and customer and employee training services; providing online publications in the nature of reports, articles, and newsletters in the field of business consulting and information services; providing online publications in the nature of reports, articles, and newsletters in the field of business consulting services, namely, customer and employee surveys, metrics and feedback processes for comparing, rating the quality of and improving performance, products, services, pricing, sales and marketing, customer experience and customer service; providing online publications in the nature of reports, articles, and newsletters in the field of business consulting services, namely, customer and employee satisfaction and loyalty services; educational services, namely, providing web-based and classroom training of business leaders and employees for certification in the fields of profitable growth, improving performance, products, services, pricing, sales and marketing, customer experience and customer service, and customer and employee satisfaction and loyalty, and providing online course material in connection therewith; business consulting and information services; business consulting services featuring customer and employee surveys, metrics and feedback processes for comparing, rating the quality of and improving performance, products, services, pricing, sales and marketing, customer experience and customer service; business consulting services in the field of customer and employee satisfaction and loyalty services
Maintaining a registry of certified customer experience management professionals; testing to determine professional competency in the field of customer experience | Educational services, namely, providing training of management professionals for certification in the field of customer experience management; educational services, namely, providing web-based and classroom training for certification of management professionals in the field of customer experience; training services in the field of customer experience | Testing, analysis and evaluation of the services of others to determine conformity with certification standards; testing, analysis, and evaluation of the knowledge, skills, and abilities of others in the field of customer experience to determine conformity with certification standards
Class 016: printed publications in the nature of promotional motivational articles for enhancing client-oriented practices and procedures of business organizations; educational publications, namely, decks of educational flash cards for business group exercises in the field of improvement of the customer experience of customers of the business and enhancement of customer orientation of group participants; Class 028: educational card games, namely, decks of cards containing instruction cards for business group exercises directed to improvement of the customer experience of customers of the business and enhancement of customer orientation of group participants; playing cards for business training
Instructional, educational, and entertainment services, namely, developing, arranging, and conducting programs, namely, lectures, classes, workshops, and seminars, in the fields of client management, customer experience, customer-centric practices and procedures for enhancing customer engagement and satisfaction, and business strategies for promoting organizational client focus
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