Software as a service (SAAS) services featuring software for collecting, reviewing, and evaluating customer/company voice, text, social media and other forms of interaction for use in determining customer perception of brands; Software as a service (SAAS) services featuring software for collecting, reviewing, and evaluating solicited and unsolicited customer and prospect feedback to and about a brand or company for use in determining customer perception of brands; Software as a service (SAAS) services featuring software for collecting, reviewing, and evaluating customers' solicited and unsolicited feedback for use in identifying customers' perception of a brand; Software as a service (SAAS) services featuring software for collecting, reviewing, and evaluating solicited and unsolicited feedback for use in determining customers' experience with a brand
Software as a service (SAAS) services featuring software for collecting, reviewing, and evaluating customer/company voice, text, social media and other forms of interaction for use in determining customer perception of brands; Software as a service (SAAS) services featuring software for collecting, reviewing, and evaluating solicited and unsolicited customer and prospect feedback to and about a brand or company for use in determining customer perception of brands; Software as a service (SAAS) services featuring software for collecting, reviewing, and evaluating customers' solicited and unsolicited feedback for use in identifying customers' perception of a brand; Software as a service (SAAS) services featuring software for collecting, reviewing, and evaluating solicited and unsolicited feedback for use in determining customers' experience with a brand
Software as a service (SAAS) services, namely, hosting software for use by others for use in analyzing and evaluating customer and employee interactions with the goal of improving customer and employee experience; Software as a service (SAAS) services, namely, hosting software for use by others for use in conducting and tracking customer experience analytics analysis; Software as a service (SAAS) services, namely, hosting software for use by others for use in analyzing and understanding customer lifecycle events; Software as a service (SAAS) services, namely, hosting software for use by others for use in analyzing and understanding customer churn; Software as a service (SAAS) services, namely, hosting software for use by others for use in analyzing and identifying causes of customer attrition; Software as a service (SAAS) services, namely, hosting software for use by others for use in analyzing and improving sales and marketing effectiveness; all the services expressly excluding cloud solutions, namely, storage platforms, collaboration platforms, content management platforms, secure content management platform, workflow management platform, and electronic data storage platforms
"CHURN"; Software as a service (SAAS) services featuring non-downloadable software for use in analyzing and understanding customer churn and for use in root cause identification of customer churn; Software as a service (SAAS) services, namely, hosting software for use by others for use in analyzing and evaluating why customers end their relationships with businesses; Software as a service (SAAS) services, namely, hosting software for use by others for use in analyzing and identifying causes of customer attrition
Online media monitoring services to collect and analyze online social media data, content and information for marketing, advertising, branding and business purposes; market research and analysis services, namely, the provision of online social media monitoring and analysis services; consulting services in the field of online social media monitoring and analysis for business or commercial purposes; business management services, namely, providing information, data asset and brand management services; providing business information services in the fields of brand measurement, advertising effectiveness and public opinion monitoring; providing business information in the field of online social media; "SOCIAL"
Online media monitoring services to collect and analyze online social media data, content and information for marketing, advertising, branding and business purposes; market research and analysis services, namely, the provision of online social media monitoring and analysis services; consulting services in the field of online social media monitoring and analysis for business or commercial purposes; business management services, namely, providing information, data asset and brand management services; providing business information services in the fields of brand measurement, advertising effectiveness and public opinion monitoring; providing business information in the field of online social media
Online media monitoring services to collect and analyze online social media data, content and information for marketing, advertising, branding and business purposes; market research and analysis services, namely, the provision of online social media monitoring and analysis services; consulting services in the field of online social media monitoring and analysis for business or commercial purposes; business management services, namely, providing information, data asset and brand management services; providing business information services in the fields of brand measurement, advertising effectiveness and public opinion monitoring; providing business information in the field of online social media
Electronic transmission of analog, digital, and optical data from social networks via a global computer network; Global communication services providing online forums and electronic messaging in the field of social networking to connect businesses with customers via the Internet; communication services, namely, transmission of audiovisual and graphical communication data through telecommunications networks, wireless communication networks, the Internet, information services networks, data networks, global data networks, and satellite computer systems; transmission of information through telecommunication networks and satellite transmission
Electronic transmission of analog, digital, and optical data from social networks via a global computer network; Global communication services providing online forums and electronic messaging in the field of social networking to connect businesses with customers via the Internet; communication services, namely, transmission of audiovisual and graphical communication data through telecommunications networks, wireless communication networks, the Internet, information services networks, data networks, global data networks, and satellite computer systems; transmission of information through telecommunication networks and satellite transmission
Online non-downloadable software for providing a platform to provide distributed, local, remote, and online services to create, manage, curate, and analyze online social media data, user behavior, and content for online marketing campaigns; Application service provider featuring application programming interface (API) software for integration of third party applications with an online non-downloadable software platform for creating, managing, and operating online customer support communities, data storage, searching, retrieval, monitoring, and analysis of data; providing online non-downloadable software including application programming interfaces (APIs) for use by third party applications and platforms to create, manage, and operate online customer support communities, data storage, searching, retrieval, monitoring, and analysis of online social media and online social network data; providing online non-downloadable software for creating, managing, and operating online customer communities to capture, facilitate, manage, moderate, curate, analyze and share online user conversations between a business and consumers, gathering consumer feedback, and capturing recommendations; providing online non-downloadable software for creating, managing, and operating online customer communities to capture and manage information on consumer demographics, consumer products and services, and consumer preferences for improving customer support, sales, marketing and product development; providing online non-downloadable software for aggregating, integrating, and displaying information and data from and providing access to online social networking websites and online sources of data, and online directories featuring information on social media, including photos, images, videos, audio content, and text-based information of general social media interest; providing online non-downloadable software for searching, indexing, locating, extracting, repurposing, organizing, and managing data and information in the field of social networking
