Providing contact center education courses and services, namely, providing of training and technical training for contact center software users and soft-skills training for customer-facing-roles; providing of training and technical training for software development roles in a contact center environment
Providing contact center education courses and services, namely, providing of training and technical training for contact center software users and soft-skills training for customer-facing-roles; providing of training and technical training for software development roles in a contact center environment
Software as a service (SaaS) services featuring software incorporating artificial intelligence for use in optimizing contact center operations, enhancing user experiences, and supporting customer interactions; providing temporary use of non-downloadable software utilizing artificial intelligence for data analysis, process automation, and decision support in contact center environments; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for contact center management; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for analyzing data and interacting with humans, for use in the field of contact center management; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for use in contact centers and contact center management
Software as a service (SaaS) services featuring software incorporating artificial intelligence for use in optimizing contact center operations, enhancing user experiences, and supporting customer interactions; providing temporary use of non-downloadable software utilizing artificial intelligence for data analysis, process automation, and decision support in contact center environments; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for contact center management; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for analyzing data and interacting with humans, for use in the field of contact center management; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for use in contact centers and contact center management
Software as a service (SaaS) services featuring software incorporating artificial intelligence for use in optimizing contact center operations, enhancing user experiences, and supporting customer interactions; providing temporary use of non-downloadable software utilizing artificial intelligence for data analysis, process automation, and decision support in contact center environments; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for contact center management; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for analyzing data and interacting with humans, for use in the field of contact center management; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for use in contact centers and contact center management
Software as a service (SaaS) services featuring software incorporating artificial intelligence for use in optimizing contact center operations, enhancing user experiences, and supporting customer interactions; providing temporary use of non-downloadable software utilizing artificial intelligence for data analysis, process automation, and decision support in contact center environments; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for contact center management; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for analyzing data and interacting with humans, for use in the field of contact center management; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for use in contact centers and contact center management
Software as a service (SaaS) services featuring software incorporating artificial intelligence for use in optimizing contact center operations, enhancing user experiences, and supporting customer interactions; providing temporary use of non-downloadable software utilizing artificial intelligence for data analysis, process automation, and decision support in contact center environments; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for contact center management; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for analyzing data and interacting with humans, for use in the field of contact center management; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for use in contact centers and contact center management
providing temporary use of non-downloadable cloud-based software for use in developing interactive user interfaces for use in contact center management and contact centers; providing online non-downloadable cloud-based software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; Consulting services in the field of design, selection, implementation and use of computer hardware and software systems for others; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; software as a service (SaaS) services featuring software incorporating artificial intelligence for use in optimizing contact center operations, enhancing user experiences, and supporting customer interactions; providing temporary use of non-downloadable software utilizing artificial intelligence for data analysis, process automation, and decision support in contact center environments
COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES; BUSINESS ASSISTANCE SERVICES, NAMELY, PROVIDING ACTIONABLE INSIGHTS AND RECOMMENDATIONS INTO CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS IN ORDER TO IMPROVE CUSTOMER OUTCOMES AND SATISFACTION; "EXPERIENCE INDEX"; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR RESEARCH AND ANALYSIS CONCERNING BUSINESS INFORMATION IN THE FIELDS OF INFORMATION TECHNOLOGY AND SERVICES, BUSINESS, MANAGEMENT, MARKETING, ADVERTISING, AND BRANDING, SOCIAL MEDIA, AND VENDORS OF SUCH SERVICES, NAMELY, COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR SOCIAL AND DIGITAL DATA ANALYTICS; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR CONSUMER ENGAGEMENT THROUGH SOCIAL LISTENING, SOCIAL MEDIA RESPONSE, SOCIAL MEDIA PUBLISHING, OWNED PAGE ANALYTICS, RESEARCH AND DIGITAL MONITORING
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR SOCIAL AND DIGITAL DATA ANALYTICS; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR CONSUMER ENGAGEMENT THROUGH SOCIAL LISTENING, SOCIAL MEDIA RESPONSE, SOCIAL MEDIA PUBLISHING, OWNED PAGE ANALYTICS, RESEARCH AND DIGITAL MONITORING
Educational services, namely, providing continuing business education courses; business training in the field of costumer service for contact center users; business training, namely, soft-skills training for customer-facing-roles
Providing contact center education courses and services, namely, providing of training and technical training for contact center software users and soft-skills training for customer-facing-roles; providing of training and technical training for software development roles in a contact center environment.
contact center workforce management services, namely, personnel management services; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion; CLOUD; providing temporary use of non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing online non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications
providing temporary use of non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing online non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications
"VALUE EXCHANGE"; providing a non-downloadable cloud based software subscription service for temporary use for the management of contact centers and other customer service and customer experience management infrastructures; providing a non-downloadable cloud based software subscription service for temporary use for enterprise management; providing a non-downloadable cloud based software subscription service for temporary use for the management and monitoring of contact centers and other customer service and customer experience management and monitoring, including the collection of metrics
Class 042: PROVIDING ONLINE TEMPORARY USE OF NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR ENTERPRISE MANAGEMENT; PROVIDING ONLINE TEMPORARY USE OF NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING ONLINE TEMPORARY USE OF NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR PROVIDING INSIGHTS INTO AND IMPROVING A KNOWLEDGE BASE
Personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; contact center and enterprise workforce management services, namely, personnel management services; and operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion; "CLOUD"
Contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and personnel and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion; "ENGAGE"
"CLOUD EMAIL"; Providing temporary use of online non-downloadable cloud computing software for contact center management, specifically for use in e-mail viewing and management in a contact center management platform; software as a service (saas) services featuring software for contact center management, specifically for use in e-mail viewing and management in a contact center management platform
Class 042: providing a non-downloadable cloud based software subscription-based service for temporary use for management of contact centers and other customer service and customer experience management infrastructures, including sending email, performing callbacks, event monitoring, creating templates, checking adapters, data services, and administrative services
Class 042: providing temporary use of non-downloadable cloud based software application for the management and storage of interactions across one or more contact center operation platforms
Class 042: providing a cloud based software application for the management and storage of interactions across one or more contact center operation platforms
Providing on-line non-downloadable computer software for streaming protocol integration to monitor interactions for biometrics, transcription, recording, agent coaching, speech analytics, and sentiment analysis; providing on-line non-downloadable computer software for use in streaming conversation audio to third-party services
"CLOUD ACCELERATOR"; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE DEPLOYMENT OF CONTACT CENTER SOFTWARE; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE MIGRATION OF CONTACT CENTER SOFTWARE; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE COLLECTION OF DATA; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE RAPID CREATION OF CONFIGURATION SETTINGS; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE IMPORTATION OF CONFIGURATION SETTINGS
"CLOUD"; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE CREATION AND IMPORT OF CONFIGURATION SETTINGS FOR DEPLOYMENT OR MIGRATION OF SOFTWARE
"PREDICTIVE ROUTING"; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR ANALYZING BUSINESS METRICS, INCLUDING CUSTOMER, AGENT, AND INTERACTION DATA, THAT PREDICTS AN AGENT BEST SUITED FOR HANDLING AN INTERACTION AND ASSIGNING THE INTERACTION TO THE AGENT
telecommunications services, namely, voice over internet protocol (voip) services; Development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion; "CLOUD CX"; Development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, Providing temporary use of on-line non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing on-line non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications
"DX"; Providing online non-downloadable software featuring artificial intelligence-based communication for providing and facilitating customer engagement, customer service, and customer support; online non-downloadable cloud based software for contact center management; online non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction
advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion; "MULTICLOUD CX"; Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services featuring software for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management
Downloadable computer software for contact center capacity planning and optimization, performance analysis and modeling, and reporting of customer experience and related metrics
"PREDICTIVE ENGAGEMENT"; PROVIDING ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR AUGMENTING LIVE AGENT INTERACTIONS WITH CUSTOMERS, SPECIFICALLY FOR USE IN THE COLLECTION AND ANALYSIS OF DATA UTILIZING NATURAL LANGUAGE PROCESSING, COMPUTATIONAL LINGUISTICS, INFORMATION RETRIEVAL, PREDICTIVE ANALYTICS, AND MACHINE LEARNING IN CONNECTION WITH INTERACTIVE VOICE RESPONSE, AUTOMATED CALL DISTRIBUTION AND CUSTOMER AGENT INTERACTION
DOWNLOADABLE ELECTRONIC BOOKS AND ELECTRONIC MATERIALS IN THE NATURE OF PAMPHLETS, BROCHURES, NEWSLETTERS, JOURNALS, AND MAGAZINES, DOWNLOADABLE AND RECORDED ON COMPUTER MEDIA, CONTAINING CONTENT, PHOTOGRAPHS, AND AUDIO FILES ON A VARIETY OF NON-FICTION SUBJECTS RELATING TO BUSINESS, MANAGEMENT, MARKETING, ADVERTISING, BRANDING AND SOCIAL MEDIA; DOWNLOADABLE COMPUTER APPLICATION SOFTWARE FOR FOR MOBILE PHONES AND DEVICES FOR USE IN PROVIDING WRITTEN CONTENT, PHOTOGRAPHS, AND AUDIO FILES ON A VARIETY OF NON-FICTION SUBJECTS RELATING TO BUSINESS, MANAGEMENT, MARKETING, ADVERTISING, BRANDING, AND SOCIAL MEDIA
TELECOMMUNICATIONS SERVICES, namely, VOICE OVER INTERNET PROTOCOL (VOIP) SERVICES AND HOSTED PRIVATE BRANCH EXCHANGE (PBX) SERVICES; designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion; "CLOUD"; providing temporary use of non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing online non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications
downloadable computer software for use in the operation and reporting of interactions in the field of contact center management; downloadable cloud computer software for use in the operation and reporting of interactions in the field of contact center management; downloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologies; downloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information from customers or other patrons in contact center management; downloadable computer software for controlling internal and external voice and data communication for an organization's computer system; and downloadable computer software for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field, and software instruction manuals sold or distributed therewith as a unit; downloadable computer software for workforce management; downloadable computer software for speech recognition and analytics; all of the foregoing in the field of contact center management; advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion; providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management
advertising and marketing services, namely, developing and managing outbound marketing campaigns for others in the field of contact center management and providing online reporting of such campaigns; advertising and marketing services, namely, automated provision and distribution of information and automated outbound interactions in the nature of telemarketing services and promoting the goods and services of others via automated outbound channel communications; advertising and marketing services, namely, developing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion
DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGNS IN THE FIELDS OF CONTACT CENTER AND ENTERPRISE MANAGEMENT, namely, DEVELOPMENT OF MARKETING CAMPAIGNS AND PROVIDING ONLINE REPORTING OF MARKETING CAMPAIGNS; ALL OF THE FOREGOING EXPRESSLY EXCLUDING THE CREATIVE DEVELOPMENT OF MARKETING AND ADVERTISING MATERIALS, BRANDING, CORPORATE IDENTITY, BRAND POSITIONING, AND PRODUCT PROMOTION
Advertising; business services, namely, providing business management of facilitating consumer interactions with contact centers using artificial intelligence | Telecommunications access services; providing end-to-end, personalized, artificial intelligence and cloud-delivered telecommunications access connections with contact centers to enhance management of the contact center and customer loyalty | Designing and managing for others end-to-end, personalized, artificial intelligence and cloud-delivered temporary non-downloadable online software to connect with contact centers to enhance management of the contact center and customer loyalty
ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR CONTACT CENTER MANAGEMENT; ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR AUGMENTING LIVE AGENT INTERACTIONS WITH CUSTOMERS, SPECIFICALLY FOR USE IN THE COLLECTION AND ANALYSIS OF DATA UTILIZING NATURAL LANGUAGE PROCESSING, COMPUTATIONAL LINGUISTICS, INFORMATION RETRIEVAL, PREDICTIVE ANALYTICS, AND MACHINE LEARNING IN CONNECTION WITH INTERACTIVE VOICE RESPONSE, AUTOMATED CALL DISTRIBUTION AND CUSTOMER AGENT INTERACTION
OPERATING ON-LINE MARKETPLACE FEATURING APPLICATIONS FOR MANAGEMENT OF CONTACT CENTERS AND OTHER CUSTOMER SERVICE AND CUSTOMER EXPERIENCE MANAGEMENT INFRASTRUCTURES, NAMELY, GAMIFICATION, WORKFORCE MANAGEMENT AND SPEECH RECOGNITION AND ANALYTICS APPLICATIONS, MARKETING MANAGEMENT APPLICATIONS, AND BUSINESS INTELLIGENCE APPLICATIONS
Class 035: PERSONNEL MANAGEMENT, NAMELY, CONDUCTING EMPLOYEE INCENTIVE AWARD PROGRAMS FOR MOTIVATION OF EMPLOYEES VIA RECOGNITION AND BONUSES OF CUSTOMER SERVICE CENTER EMPLOYEES TO PROMOTE HIGH-QUALITY CUSTOMER SERVICE
Computer software for management and analysis of the receivables life cycle and related outsourcing; Providing temporary use of on-line non-downloadable software and applications for management and analysis of the receivables life cycle and related outsourcing
a web-based interface being computer software which provides automated scripting and knowledge assistance to users, in a contact center or enterprise setting, specifically presenting a script or classification through the interface to the users and providing the users with visual representations and insight into details of an omni-channel customer service interaction in that setting; "UNIVERSAL SCRIPTING"
Providing online non-downloadable software featuring artificial intelligence-based communication for providing and facilitating customer engagement, customer service, and customer support
Class 042: Providing temporary use of non-downloadable cloud based software for augmenting live agent interactions with customers through voice and digital channels, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction
BUSINESS MANAGEMENT CONSULTANCY; DATA PROCESSING SERVICES; COMMERCIAL CONSULTANCY AND ANALYSIS RELATING TO CONTACT CENTER MANAGEMENT; ALL OF THE ABOVE RENDERED IN THE FIELD OF COGNITIVE COMPUTING TECHNOLOGIES THAT PROVIDE MULTI-MODAL NATURAL LANGUAGE PROCESSING, PREDICTIVE ANALYTICS AND MACHINE LEARNING FOR CONTEXTUAL ANALYSIS IN CONNECTION WITH CUSTOMER AGENT INTERACTIONS; "AI"; CONSULTANCY SERVICES IN THE FIELD OF DESIGN AND DEVELOPMENT OF COMPUTER HARDWARE SYSTEMS; CONSULTANCY SERVICES IN THE FIELD OF MAINTENANCE OF COMPUTER SOFTWARE FOR COMPUTER SYSTEMS; PROVIDING THE USE OF ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING THE USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR AUGMENTING LIVE AGENT INTERACTIONS WITH CUSTOMERS, SPECIFICALLY FOR USE IN THE COLLECTION AND ANALYSIS OF DATA UTILIZING NATURAL LANGUAGE PROCESSING, COMPUTATIONAL LINGUISTICS, INFORMATION RETRIEVAL, PREDICTIVE ANALYTICS, AND MACHINE LEARNING IN CONNECTION WITH INTERACTIVE VOICE RESPONSE, AUTOMATED CALL DISTRIBUTION AND CUSTOMER AGENT INTERACTION
BUSINESS MANAGEMENT CONSULTANCY; DATA PROCESSING SERVICES; COMMERCIAL CONSULTANCY AND ANALYSIS RELATING TO CONTACT CENTER MANAGEMENT; ALL OF THE ABOVE RENDERED IN THE FIELD OF COGNITIVE COMPUTING TECHNOLOGIES THAT PROVIDE MULTI-MODAL NATURAL LANGUAGE PROCESSING, PREDICTIVE ANALYTICS AND MACHINE LEARNING FOR CONTEXTUAL ANALYSIS IN CONNECTION WITH CUSTOMER AGENT INTERACTIONS; Consultancy services in the field of design and development of computer hardware systems; consultancy services in the field of maintenance of computer software for computer systems; providing temporary use of online non-downloadable cloud based software for contact center management; providing temporary use of non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction
PROVIDING TEMPORARY USE OF ON-LINE NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING USE OF ON-LINE NON-DOWNLOADABLE SOFTWARE AND APPLICATIONS FOR AN ORGANIZATION'S HANDLING AND INTEGRATION OF VOICE AND DATA COMMUNICATION AND COMPUTER TECHNOLOGIES, NAMELY, DIRECTORY SERVICES, OPERATOR SERVICES, ADMINISTRATIVE SERVICES, REPORTING SERVICES, ANSWERING SERVICES, CALL ROUTING, CALL DISTRIBUTION, OUTCALLING SERVICES, VOICE RESPONSE, RECORDING SERVICES, SPEECH ANALYTICS SERVICES; INSTALLATION AND MAINTENANCE OF COMPUTER SOFTWARE; TECHNICAL SUPPORT SERVICES, NAMELY, TROUBLE SHOOTING OF COMPUTER SOFTWARE PROBLEMS AND MONITORING TECHNOLOGICAL FUNCTIONS OF COMPUTER NETWORK SYSTEMS
Downloadable software for enabling customer communication, engagement, and support across digital channels including live chat, video chat, SMS, social media, email management, social networks, and self-service; downloadable software for enabling support interactions through remote control, file transfer; downloadable software for customer communication data management; downloadable software for analytics and reporting in the field of customer communications, customer engagement, and customer website visitor activity; downloadable software for website owners that enables live chatting with website visitors, visitor monitoring, and email management; Providing on-line, non-downloadable software for enabling customer communication, engagement, and support across digital channels including live chat, video chat, SMS, social media, email management, social networks, and self-service; providing on-line, non-downloadable software for enabling support interactions through remote control, file transfer; providing on-line, non-downloadable software for customer communication data management; providing on-line, non-downloadable software for analytics and reporting in the field of customer communications, customer engagement, and customer website visitor activity; providing on-line, non-downloadable software for website owners that enables live chatting with website visitors, visitor monitoring, and email management
Providing on-line, non-downloadable software for enabling customer communication, engagement, and support across digital channels including live chat, video chat, SMS, social media, email management, social networks, and self-service; providing on-line, non-downloadable software for enabling support interactions through remote control, file transfer; providing on-line, non-downloadable software for customer communication data management; providing on-line, non-downloadable software for analytics and reporting in the field of customer communications, customer engagement, and customer website visitor activity; providing on-line, non-downloadable software for website owners that enables live chatting with website visitors, visitor monitoring, and email management
[ Downloadable software for enabling customer communication, engagement, and support across digital channels including live chat, video chat, SMS, social media, email management, social networks, and self-service; downloadable software for enabling support interactions through remote control, file transfer; downloadable software for customer communication data management; downloadable software for analytics and reporting in the field of customer communications, customer engagement, and customer website visitor activity; downloadable software for website owners that enables live chatting with website visitors, visitor monitoring, and email management ] | Providing on-line, non-downloadable software for enabling customer communication, engagement, and support across digital channels including live chat, video chat, SMS, social media, email management, social networks, and self-service; providing on-line, non-downloadable software for enabling support interactions through remote control, file transfer; providing on-line, non-downloadable software for customer communication data management; providing on-line, non-downloadable software for analytics and reporting in the field of customer communications, customer engagement, and customer website visitor activity; providing on-line, non-downloadable software for website owners that enables live chatting with website visitors, visitor monitoring, and email management
Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies, for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information, for controlling internal and external voice and data communication for an organization's computer system, and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field; software for workforce management and speech recognition and analytics, and instruction manuals sold or distributed therewith as a unit; Telecommunications services, namely, voice over internet protocol (VOIP) services and hosted private branch exchange (PBX) services; Designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns; personnel management, employee motivation and incentive programs, namely, conducting employee incentive award programs for motivation of employees via recognition and bonuses of customer service center employees to promote high-quality customer service; advertising and business marketing services, namely, designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound calls using recordings and speech synthesis, namely, telemarketing services and promoting the goods and services of others via automated outbound pre-recorded calls; Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services; installation and maintenance of computer software; monitoring of computer systems, namely, monitoring by remote access to ensure proper functioning; technical support services, namely, diagnosing and troubleshooting of computer hardware and software problems; professional services, namely, customization and configuration in the nature of design and development of computer software; automated operator and messaging systems, namely, providing temporary use of online non-downloadable software for automated telephone operator and messaging functions
Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies, for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information, for controlling internal and external voice and data communication for an organization's computer system, and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field; software for workforce management and speech recognition and analytics, and instruction manuals sold or distributed therewith as a unit; Telecommunications services in the field of contact center management, namely, voice over internet protocol (VOIP) services and hosted private branch exchange (PBX) services; automated operator and messaging systems, namely, automated call forwarding services and automated telephone voice messaging; designing and managing for others outbound marketing campaigns in the fields of contact center management, and providing online reporting of such campaigns; personnel management and employee motivation and incentive programs, namely, conducting incentive award programs for motivation of employees via recognition and bonuses of customer service center employees to promote high-quality customer service; advertising and business marketing services, namely, designing and managing for others outbound contact center marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning and product promotion; Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services; installation and maintenance of computer software; monitoring of computer systems, namely, monitoring by remote access to ensure proper functioning; technical support services, namely, diagnosing and troubleshooting of computer hardware and software problems; professional services, namely, customization and configuration in the nature of design and development of computer software; automated operator and messaging systems, namely, providing online temporary use of online non-downloadable software for automated telephone operator and messaging functions
Telecommunications services, namely, voice over internet protocol (VOIP) services and hosted private branch exchange (PBX) services | Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing temporary use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications
Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies, for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information, for controlling internal and external voice and data communication for an organization's computer system, and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field, and instruction manuals sold or distributed therewith as a unit; Technical support services, namely, trouble shooting of computer hardware problems; professional services, namely, customization and configuration of computer hardware; Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services; installation and maintenance of computer software; technical support services, namely, trouble shooting of computer software problems and monitoring technological functions of computer network systems
Computer software for contact center management; software for use in developing interactive user interfaces; Providing temporary use of non-downloadable software for use in developing interactive user interfaces; providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) featuring software for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management
Software for providing web-based access to telecommunications applications and services for combining and integrating voice and data communications with computer technologies, for controlling internal and external communication, including voice and data, for an organization's computer system, for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, chat services, Short Message Service (SMS) services, email services, facsimile services, and customized applications in the customer service field; and for instruction manuals distributed therewith and sold as a unit; "CONNECT"; Providing temporary use of on-line non-downloadable software and applications for providing web-based access to telecommunications applications and services for combining and integrating voice and data communications with computer technologies, for controlling internal and external communication, including voice and data, for an organization's computer system, for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, chat services, Short Message Service (SMS) services, email services, facsimile services, and customized applications in the customer service field, and for instruction manuals distributed therewith and sold as a unit
Providing temporary use of on-line non-downloadable cloud computing software for contact center management; Cloud computing featuring software for contact center management; Software as a service (SAAS) services featuring software for contact center management; CUSTOMIZATION AND IMPLEMENTATION OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING SERVICES IN THE FIELD OF DESIGN AND CUSTOMIZATION OF SOFTWARE FOR CONTACT CENTER MANAGEMENT
Providing temporary use of on-line non-downloadable cloud computing software for contact center management; Cloud computing featuring software for contact center management; Software as a service (SAAS) services featuring software for contact center management; CUSTOMIZATION AND IMPLEMENTATION OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING SERVICES IN THE FIELD OF DESIGN AND CUSTOMIZATION OF SOFTWARE FOR CONTACT CENTER MANAGEMENT
COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; "MANAGER"; CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; SOFTWARE AS A SERVICE (SAAS) FEATURING CONTACT CENTER MANAGEMENT; CUSTOMIZATION AND IMPLEMENTATION OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING SERVICES IN THE FIELD OF DESIGN AND CUSTOMIZATION OF SOFTWARE FOR CONTACT CENTER MANAGEMENT
COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; "CONVERSATION MANAGER"; CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; SOFTWARE AS A SERVICE (SAAS) FEATURING CONTACT CENTER MANAGEMENT; CUSTOMIZATION AND IMPLEMENTATION OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING SERVICES IN THE FIELD OF DESIGN AND CUSTOMIZATION OF SOFTWARE FOR CONTACT CENTER MANAGEMENT
COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; "MOBILE"; CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; SOFTWARE AS A SERVICE (SAAS) FEATURING CONTACT CENTER MANAGEMENT; CUSTOMIZATION AND IMPLEMENTATION OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING SERVICES IN THE FIELD OF DESIGN AND CUSTOMIZATION OF SOFTWARE FOR CONTACT CENTER MANAGEMENT
"SMART LINK"; CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; SOFTWARE AS A SERVICE (SAAS) FEATURING CONTACT CENTER MANAGEMENT; CUSTOMIZATION AND IMPLEMENTATION OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING SERVICES IN THE FIELD OF DESIGN AND CUSTOMIZATION OF SOFTWARE FOR CONTACT CENTER MANAGEMENT
COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CLOUD COMPUTING SOFTWARE FOR USE IN CONTACT CENTER MANAGEMENT; SOFTWARE AS A SERVICE (SAAS) FEATURING CONTACT CENTER MANAGEMENT; CUSTOMIZATION AND IMPLEMENTATION OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING SERVICES IN THE FIELD OF DESIGN, CUSTOMIZATION AND OPERATION OF SOFTWARE FOR CONTACT CENTER MANAGEMENT
