GENESYS PREDICTIVE ENGAGEMENT Trademark
GENESYS PREDICTIVE ENGAGEMENT is a USPTO trademark filed by Genesys Cloud Services, Inc.. Status: Registered.
Trademark Facts
| Mark | GENESYS PREDICTIVE ENGAGEMENT |
|---|---|
| Serial Number | 90613252 |
| Registration Number | 6811593 |
| Status | Registered |
| Filing Date | 2021-03-30 |
| Registration Date | 2022-08-09 |
| Mark Type | Word |
| Nice Classes | 042 (Software & IT) |
| Owner | Genesys Cloud Services, Inc. |
| Attorney of Record | Margaret J. Baumgartner |
| Prosecution Events | 22 |
| Latest Event | ASCK on 2025-02-12 |
Goods & Services
"PREDICTIVE ENGAGEMENT"; PROVIDING ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR AUGMENTING LIVE AGENT INTERACTIONS WITH CUSTOMERS, SPECIFICALLY FOR USE IN THE COLLECTION AND ANALYSIS OF DATA UTILIZING NATURAL LANGUAGE PROCESSING, COMPUTATIONAL LINGUISTICS, INFORMATION RETRIEVAL, PREDICTIVE ANALYTICS, AND MACHINE LEARNING IN CONNECTION WITH INTERACTIVE VOICE RESPONSE, AUTOMATED CALL DISTRIBUTION AND CUSTOMER AGENT INTERACTION