CALABRIO, INC.

Training in the use and operations of telephone call centers, customer contact centers, and related computer telephony networks; Downloadable computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; Consulting services in the field of the operation of telephone call centers, and customer contact centers; Nondownloadable computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; SaaS computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; providing temporary use of non-downloadable cloud-based software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; technical support services, namely, troubleshooting of computer software problems in the fields of telephone call centers, customer contact centers, and related computer telephony networks

Providing online non-downloadable computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; software as a service (SAAS) featuring computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; providing temporary use of non-downloadable cloud-based software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; technical support services, namely, troubleshooting of computer software problems in the fields of telephone call centers, customer contact centers, and related computer telephony networks

Training in the use and operations of telephone call centers, customer contact centers, and related computer telephony networks; Downloadable computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; Consulting services in the field of the operation of telephone call centers, and customer contact centers; Providing online non-downloadable computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; software as a service (SAAS) featuring computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; providing temporary use of non-downloadable cloud-based software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; technical support services, namely, troubleshooting of computer software problems in the fields of telephone call centers, customer contact centers, and related computer telephony networks

Training in the use and operations of telephone call centers, customer contact centers and related computer telephony networks; Computer software for use in the fields of telephone call centers, customer contact centers and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software and computer telephony software; Consulting services in the field of the operation of telephone call centers and customer contact centers; Technical support services, namely, troubleshooting of computer software problems in the fields of telephone call centers, customer contact centers and related computer telephony networks

Computer software used in the field of workforce management, namely quality management software and management information reporting software