Terms of Service

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect unauthorized access.

Accurate Information

You agree to provide accurate, current, and complete information when creating your account and to update it as necessary to maintain its accuracy.

Lawful Use Only

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations.

Prohibited Activities

You agree NOT to:

• Use automated scripts, bots, or scrapers to access the Service
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers
• Use the Service to violate any third party's intellectual property rights
• Resell, redistribute, or sublicense access to the Service without our written permission
• Remove, obscure, or alter any legal notices displayed in or along with the Service
• Use the Service in any manner that could damage, disable, overburden, or impair our infrastructure

How to Cancel

You can cancel your subscription at any time through your Account Settings or by contacting support@gleanmark.com. Cancellation stops future billing but does not refund the current billing period.

Service Through End of Period

When you cancel, you retain full access to your paid plan features until the end of your current billing period. After that, your account reverts to the Free plan.

Refund Policy

We offer a 7-day money-back guarantee for first-time subscribers:

• If you cancel within 7 days of your first charge, you'll receive a full refund
• Refunds are processed to your original payment method within 5-10 business days
• This applies only to your initial subscription purchase
• Renewals are not eligible for refunds (cancel before renewal to avoid charges)

Downgrades

If you downgrade your plan, the change takes effect at the start of your next billing cycle. You keep your current plan features until then. Note: Downgrading may require removing trademarks or owners if you exceed the new plan's limits.

Upgrades

Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of your current billing cycle, then the full amount at your next renewal.

USPTO Data (Public Domain)

Trademark data displayed in GleanMark is sourced from the United States Patent and Trademark Office (USPTO) and is public domain information. This data is not owned by GleanMark and is freely available to the public through the USPTO's official channels.

GleanMark's Proprietary Rights

The Service itself, including all software, algorithms, user interface design, branding, logos, and original content, is owned by TMZap Incorporated and protected by:

• United States and international copyright laws
• Trademark laws. The "Glean" brand and related trademarks are licensed from Glean IP Holdings Inc. TMZap® is a trademark of TMZap Incorporated.
• Trade secret and intellectual property laws

You may not copy, modify, distribute, sell, or reverse engineer any part of our Service without our explicit written permission.

Your Data and Portfolios

You retain all rights to the data you create in GleanMark (your portfolios, saved searches, notes, etc.). However, you grant us a limited license to use this data to provide the Service to you and to improve our algorithms and features.

License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes. This license does not include any resale or commercial use of the Service or its contents.

No Consequential Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or loss of use of the Service
• Cost of substitute goods or services
• Trademark registration refusals, cancellations, or oppositions
• Missed deadlines or late filings with the USPTO
• Legal fees or costs incurred due to trademark disputes
• Damage to reputation or goodwill
• Decisions made based on AI-generated summaries, analyses, risk scores, or recommendations
• AI errors including inaccuracies, fabricated information, or incomplete analysis
• Trademark conflicts, opposition proceedings, or infringement claims involving marks not identified by our search or similarity tools
• Missed deadlines resulting from delayed, undelivered, or failed alerts regardless of cause
• Reliance on AI-powered features as a substitute for professional legal advice or comprehensive trademark clearance searches

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Exceptions

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

Your Right to Terminate

You may cancel your account at any time through your Account Settings or by contacting support@gleanmark.com. Upon cancellation, your access to paid features will continue through the end of your current billing period, then your account will revert to the Free plan.

Our Right to Terminate

We may suspend or terminate your access to the Service immediately, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Excessive or abusive use of the Service that impacts other users
• Any conduct that we believe harms GleanMark, other users, or third parties

Effect of Termination

Upon termination, your right to access and use the Service immediately ceases. We provide a 30-day grace period during which you can export your data and restore your account if desired. After 30 days, your data will be permanently deleted from our systems (except as required by law or for legitimate business purposes).

No Refund on Termination for Cause

If we terminate your account for violation of these Terms, you will NOT receive a refund for any unused portion of your subscription.

BINDING ARBITRATION AGREEMENT

If informal resolution fails, you and GleanMark agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including its formation, performance, or breach) shall be resolved exclusively through binding arbitration administered by JAMS (Judicial Arbitration and Mediation Services) in accordance with its Streamlined Arbitration Rules and Procedures.

• The arbitration shall be conducted in Delaware, United States
• The arbitrator's decision will be final and binding
• Judgment on the arbitration award may be entered in any court of competent jurisdiction
• Each party shall bear its own costs and attorneys' fees, unless the arbitrator awards fees to the prevailing party
• The arbitrator may award injunctive or declaratory relief only in favor of the individual party seeking relief

Exceptions to Arbitration

Either party may bring a lawsuit in court for:

• Claims related to intellectual property infringement
• Claims seeking injunctive relief for violations of intellectual property rights
• Small claims court actions (if the claim qualifies for small claims court jurisdiction)

Governing Law

These Terms and any disputes arising out of or related to the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Time Limit for Claims

You agree that any claim or cause of action arising out of or related to the Service must be filed within one (1) year after such claim or cause of action arose, or it will be barred to the fullest extent permitted by law.

Severability of Arbitration Provisions

If any part of this arbitration agreement is found to be unenforceable, the remainder shall continue in full force and effect. However, if the class action waiver is found to be unenforceable, the entire arbitration agreement shall be void, and disputes shall be resolved in court.

Our Right to Modify

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send you an email notification at least 30 days before changes take effect
• Display an in-app notification when you next log in

Your Acceptance

Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you don't agree with the new Terms, you must stop using the Service and may cancel your account.

Material Changes

For particularly significant changes (such as changes to pricing, refund policies, or limitations of liability), we may require your explicit acceptance before you can continue using the Service.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and GleanMark concerning the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

Assignment

You may not assign or transfer these Terms or your account to any third party without our written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, accuracy, or practices of any third-party websites or services. Your use of third-party services is governed by their respective terms and policies.

Survival

Provisions that by their nature should survive termination of these Terms shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution provisions.