Description: Class 9: Downloadable software for enabling customer communication, engagement, and support through digital messaging and personalized conversation, all of the foregoing for facilitating inbound and outbound communications between service purchasers or subscribers and their end users; Downloadable software for customer messaging and communication management, all of the foregoing for facilitating inbound and outbound communications between service purchasers or subscribers and their end users; Downloadable software featuring intelligent voice recognition services and digital messaging services, all of the foregoing for facilitating inbound and outbound communications between service purchasers or subscribers and their end users; Downloadable software using machine learning for facilitating inbound and outbound communications between service purchasers or subscribers and their end users using natural language processing and understanding; Downloadable software for accessing analytics and reporting in the field of facilitating inbound and outbound communications between service purchasers or subscribers and their end users and customer support
Class 42: Providing temporary use of non-downloadable cloud-based software featuring machine learning-based communication using artificial intelligence and generative AI to facilitate customer and employee engagement, customer and employee relationship management, customer and employee service, and customer and employee support; Providing temporary use of non-downloadable cloud-based software for managing customer identification, identification verification, account management, account activations, purchases, payments, service requests, appointments, technical support, call transfers, outage reports, global customer relationship management functions, and customer purchasing intent gathering; Providing temporary use of non-downloadable cloud-based software using machine learning, artificial intelligence, generative AI, and natural language processing to automate and improve two-way interactions with customers and employees; Providing temporary use of non-downloadable, cloud-based software for managing intelligent digital messaging campaigns, reminders, notifications, and conversational interactions; Providing temporary use of non-downloadable, cloud-based software for managing intelligent digital messaging services featuring virtual agents and interactive voice response systems that use voice-recognition technology businesses for customer and employee experience purposes; Providing online, non-downloadable software applications for use in the medical and healthcare fields, namely, computer software applications for managing patient data and sending electronic alerts to patients; Providing online, non-downloadable computer software applications for use in the medical and healthcare fields, namely, computer software applications featuring artificial intelligence (AI) for managing patient data and sending electronic alerts to patients
