Class 009: Downloadable software for enabling customer communication, engagement, and support through digital messaging and personalized conversation, all of the foregoing for facilitating inbound and outbound communications between service purchasers/ subscribers and their end users; Downloadable software for customer messaging and communication management, all of the foregoing for facilitating inbound and outbound communications between service purchasers/subscribers and their end users; Downloadable software featuring intelligent voice recognition services and digital messaging services, all of the foregoing for facilitating inbound and outbound communications between service purchasers/subscribers and their end users; Downloadable software using machine learning for natural language processing and understanding; Downloadable software for analytics and reporting in the field of facilitating inbound and outbound communications between service purchasers/subscribers and their end users and customer support; Class 042: Providing temporary use of non-downloadable cloud-based software featuring machine learning-based communication using artificial intelligence and generative AI to facilitate customer and employee engagement, customer and employee relationship management, customer and employee service, and customer and employee support; Providing temporary use of non-downloadable cloud-based software for customer identification, verification, account management, activations, purchases, payments, service requests, appointments, technical support, transfers, outages, global functions, and intent gathering; Providing temporary use of non-downloadable cloud-based software using machine learning using artificial intelligence and generative AI and natural language processing to automate and improve two-way interactions with customers and employees; Providing temporary use of non-downloadable, cloud-based software for intelligent digital messaging campaigns, reminders, notifications, and conversational interactions; Providing temporary use of non-downloadable, cloud-based software for intelligent digital messaging services featuring virtual agents and interactive voice response systems that use voice-recognition technology businesses for customer and employee experience purposes; Providing online, non-downloadable software applications for use in the medical and healthcare fields, namely, computer software applications for managing patient data and sending electronic alerts to patients; Providing online, non-downloadable computer software applications for use in the medical and healthcare fields, namely, computer software applications featuring artificial intelligence (AI) for managing patient data and sending electronic alerts to patients
Providing temporary use of non-downloadable cloud-based software featuring machine learning-based communication using artificial intelligence and generative AI to facilitate customer and employee engagement, customer and employee relationship management, customer and employee service, and customer and employee support; providing temporary use of non-downloadable cloud-based software for customer identification, verification, account management, activations, purchases, payments, service requests, appointments, technical support, transfers, outages, global functions, and intent gathering; providing temporary use of non-downloadable cloud-based software using machine learning using artificial intelligence and generative AI and natural language processing to automate and improve two-way interactions with customers and employees; providing temporary use of non-downloadable, cloud-based software for intelligent digital messaging campaigns, reminders, notifications, and conversational interactions; providing temporary use of non-downloadable, cloud-based software for intelligent digital messaging services featuring virtual agents and interactive voice response systems that use voice-recognition technology businesses for customer and employee experience purposes
Communication services, namely, telephone communication services for reporting and updating the status of trouble tickets for utility companies and allowing utility companies to share call center resources; internet communication services, namely, internet communication services for reporting and updating the status of trouble tickets for utility companies and allowing utility companies to share call center resources
Computer software for speech and language recognition and interpretation; customer response software for searching, retrieving and delivering information
