Downloadable computer software and downloadable cloud-based software and mobile applications for collaboration and communication management for use in the fields of customer service, customer experience, customer support, customer journey optimization, marketing, inside sales and outside sales; downloadable computer software and downloadable cloud-based software and mobile applications for use in an in-call collaboration platform for real time service representative-client collaboration featuring automated documents collection, electronic signatures collection, documents processing, service requests processing, forms completion, sharing of images and videos, sharing of files, screen sharing, co-browse, identification verification and payment collection; Providing temporary use of non-downloadable computer software, providing temporary use of non-downloadable cloud-based software, providing temporary use of non-downloadable computer applications, platform as a service (PAAS) featuring computer software platforms, and software as a service (SAAS) featuring software, all for collaboration and communication management for use in the fields of customer service, customer experience, customer support, customer journey optimization, marketing, inside sales and outside sales; providing temporary use of non-downloadable computer software, providing temporary use of non-downloadable cloud-based software, providing temporary use of non-downloadable computer applications, platform as a service (PAAS) featuring computer software platforms, and software as a service (SAAS) featuring software, all for use in an in-call collaboration platform for real time service representative-client collaboration featuring automated document collection, electronic signature collection, documents processing, service requests processing, form completion, sharing of images and videos, sharing of files, screen sharing, co-browse, identification verification, payment collection, live troubleshooting and immediate service via mobile call or chat; technical support services, namely, troubleshooting of computer software problems; computer software consultation; providing information relating to computer software maintenance, use and development
