Class 042: Software as a Service (SaaS) services featuring a private, business-to-user website portal that enables businesses to issue digital voucher codes to authorized users who may redeem these digital voucher codes within the private portal to place orders from an online catalog of business-approved goods, with orders shipped directly to a user-designated location
Class 042: Software as a Service (SaaS) services featuring a private, business-to-user website portal that enables businesses to issue digital voucher codes to authorized users who may redeem these digital voucher codes within the private portal to place orders from an online catalog of business-approved goods, with orders shipped directly to a user-designated location
Class 035: Inventory management; On-line retail store services featuring industrial and safety products; Providing a website featuring portal access for customers that allows employees of the customer to place online office supply purchases in accordance with employee usage protocols set by the customer when setting up their private portal; Business counseling in the field of reducing procurement costs; Class 036: Issuing pre-paid vouchers exchangeable for clothing; Class 038: Electronic data interchange (EDI) services; Class 040: Customized printing of company names and logos for promotional and advertising purposes on the goods of others; Class 042: Website design and development for others; Class 045: Rental of protective clothing and protective equipment for safety purposes
Welding helmets; clothing and gloves for use in welding for protection against accidents or injury; Hand tools, namely, welding pliers and hammers; blades for hand saws; utility knives; drill bits for hand drills; Blades for power saws; power drill bits; drill bits for use with CNC machines; Zip ties of metal; Material handling and shipping supplies, namely, adhesive packing tape for industrial and commercial use; rubber wheel chocks; Floor mats; Markers; industrial marking products, namely, soapstone; Degreasing preparations for use in manufacturing processes; degreasing solvents for use in manufacturing processes; Unfitted tarps for use as a covering to protect against inclement weather; nylon tie-down straps; ratchet tie-down straps made of synthetic textile materials; non-metal zip ties; bungee cords; Plastic wheel chocks; PVC wheel chocks
Online retail store services featuring office supplies; providing a website featuring portal access for customers that allows employees of the customer to place online office supply purchases in accordance with employee usage protocols set by the customer when setting up their private portal; business counseling in the field of reducing procurement costs
Wholesale mail order catalog, mail order and online retail store services via the Internet featuring industrial and safety products, namely, biohazard protection kits for individuals, biohazard clean-up and disposal equipment, namely, disinfectant, fluid solidifier and decontaminant equipment, waste containers and liners, waste disposal bags, clean up kits and packs, drug and alcohol testing kits, emergency eye wash and emergency showers, emergency preparedness equipment and kits, emergency command vests, and emergency survival wraps, heat stress relief products, namely, drink mixes, coolers, cups, freezer pops, coolers and accessories, heat stress electrolyte tablets, and heat relief clothing and accessories, outdoor sun and pest protection and skin care relief preparations, tick removal kits, snake bite lancet and suction pump, pest control repellents, industrial adhesives and sealants, namely, epoxy adhesives, silicone adhesives, spray adhesives, instant adhesives, threadlockers and sealants, repair epoxies, repair urethanes, glue, methacrylate adhesives, gel adhesives, silicone sealants, gasket makers, rubber coating sealants, and tape adhesives, communication systems, namely, two-way radios and accessories, namely, headsets, listen-only earplugs and lapel microphone, fans, namely, pedestal and floor fans, air circulating blowers, fans and mounts, ceiling fans, misting and evaporative cooling fans, exhaust fans, and work station fans, generators, grounds maintenance equipment, namely, shovels, scoops, spades, rakes, snow tools, litter collection tools, post hole diggers, magnetic push sweepers, wheelbarrows, spreaders, big wheel cart, and shears, heaters, namely, kerosene heaters, oil forced air heaters, propane forced air heaters, radiant heaters, convention heaters, portable electric heaters, infrared heaters, fan forced heaters, combined radiant heaters and fan forced heaters, industrial storage systems, namely, bin systems, storage bins, stack containers, stack and nest carrying bags, dividable grid containers, wire shelving bin system, tier lockers, and plastic bulk containers, ladders, lighting, namely, confined space lighting, lighted emergency exit signs, power failure lighting, work lights, dock lighting, portable lighting, bulbs, lamps, and light bulb changing tools, aerosol lubricants and grease, electrical and temperature meters and testers, paints, safety and security mirrors, tapes, namely, marking tape, duct tape, electrical tape, masking tape, mounting tape, packaging tape, anti-slip floor and stair tape, invisible tape and transparent tape, tarps, tie-downs, and cargo control, namely, rubber and bungee cords, water hoses, welding equipment and supplies, cigarette receptacles and butt cans, cleaning products, namely, hand and surface cleaning towels, cleaners and degreasers, soaps, cleansing lotions, cleansing wipes, squeegees, scrapers, and cleaning brushes, hygiene and restroom supplies, janitorial chemicals and equipment, namely, cleaners, degreasers, disinfectants, deodorizers, cleaning brushes, brooms, mops, sweepers, wet mops and buckets, janitorial and housekeeping signs, micro-fiber cloths, buckets and pails, vacuums and floor maintenance equipment, namely, wet dry vacuums, shop vacuums, dry vacuums, critical cleaning vacuums, floor machines and burnishers, floor and utility pads, carpet dryers, vacuum filters, vacuum sleeves and vacuum tool kits, waste and recycling containers, namely, indoor waste containers, recycling and trash containers and signs, outdoor waste receptacles, cigarette butt cans and trash containers, waste containers and carts, commercial waste and trash container liners, industrial all-purpose wipes on a roll and roll dispenser, cleaning wipes, casters, cranes, namely, gantry lifting cranes, jib lifting cranes, pipe lifting grabs, die lifting tongs, dock equipment, namely, wheel chocks, bumpers, trailer stabilizer jacks, ramps and wheel risers, dock signaling equipment, fork truck attachments, handling equipment, namely, pallet jacks, material handling carts, delivery bicycles, cargo tricycles, material handling trucks, dollies, trolleys, material handling carousels, conveyors and lifts, lifting jacks and hoists, lifting slings and clamps for use in machine shops and construction sites, shop equipment, namely, work stations, work tables, tool carrying bags, work benches, office equipment, confined space rescue and retrieval tripod and arm hoist systems, ventilation blowers, vents, entry communication systems, manhole entry and egress equipment, confined space training and compliance materials, namely, training program video and handbooks, scripted training instructions, record-keeping forms and signs, ergonomic products, namely, body supports and knee pads and mats, wrist supports, wraps and braces, elbow sleeves and tennis elbow supports, pull-on ankle supports, and workplace matting, eye protection, namely, safety glasses, safety goggles, lens cleaners, and lens solutions, fall protection products, namely, fall harness and lanyard combos, fall harnesses, shock absorbing lanyards, positioning lanyards, self-retracting lifelines, horizontal lifelines, roof anchors, anchorage connectors, carabiners, rope and rope grabs, rebar chain assembly, retractable lanyards, fall protection training videos and signs, restraint and work positioning belts, ladder safety systems, and safety nets, rebar assemblies, namely, rebar anchoring straps and rebar caps, rescue kits and equipment, safety footwear, gas monitors, gas meters, gas detectors, protective clothing for head and hands, hard hats, welding helmets, face shields, hearing protection, protective clothing, respiratory protection, can and drum pumps, funnels, vents, valves, grounding and bonding cable and clamps, drum wrenches and deheaders, drum and pail covers, inserts and lids, storage drum and cylinder handling equipment, electrical safety equipment, industrial equipment, fire safety equipment, lockout tagout and security equipment, namely, lockout tagout safety centers and kits, padlocks, adjustable cable lockout, plug lockout protectors, lockout and tagout hasps and tags, machine guards, safety cabinets, safety cans, secondary containment platforms and units, spill pallets, salvage drums, overpack drums, drum dispensing racks, work stations, railroad pans, pop-up pools, tanker and drum berms, sorbents and spill control equipment, namely, drain plugs and covers, traffic safety supplies, worker safety training videos, posters, shipping supplies, abrasives, hand tools, namely, tape measures, knives and cutters, replacement blades, tool sheaths, plumbing tools, tool organizers
Wholesale mail order catalog, mail order and online retail store services via the Internet featuring industrial and safety products, namely, biohazard protection kits for individuals, biohazard clean-up and disposal equipment, namely, disinfectant, fluid solidifier and decontaminant, waste containers and liners, waste disposal bags, clean up kits and packs, drug and alcohol testing kits, emergency eye wash and emergency showers, emergency preparedness equipment and kits, emergency command vests, emergency survival wraps, heat stress relief products, namely, drink mixes, coolers, cups, freezer pops, coolers and accessories, heat stress electrolyte tablets, and heat relief clothing and accessories, outdoor sun and pest protection and skin care relief preparations, tick removal kits, snake bite lancet and suction pump, pest control repellents, industrial adhesives and sealants, namely, epoxy adhesives, silicone adhesives, spray adhesives, instant adhesives, threadlockers and sealants, repair epoxies, repair urethanes, glue, methacrylate adhesives, gel adhesives, silicone sealants, gasket makers, rubber coating sealants, tape adhesives, communication systems, namely, two-way radios and accessories, namely, headsets, listen-only earplugs and lapel microphone, fans, namely, pedestal and floor fans, air circulating blowers, fans and mounts, ceiling fans, misting and evaporative cooling fans, exhaust fans, work station fans, generators, grounds maintenance equipment, namely, shovels, scoops, spades, rakes, snow tools, litter collection tools, post hole diggers, magnetic push sweepers, wheelbarrows, spreaders, big wheel cart, shears, heaters, namely, kerosene, oil forced air, propane forced air, radiant, convention, portable electric, infrared, fan forced, combined radiant and fan forced, industrial storage systems, namely, bin systems, storage bins, stack containers, stack and nest carrying bags, dividable grid containers, wire shelving bin system, tier lockers, plastic bulk containers, ladders, lighting, namely, confined space lighting, lighted emergency exit signs, power failure lighting, work lights, dock lighting, portable lighting, bulbs, lamps, light bulb changing tool, aerosol lubricants and grease, electrical and temperature meters and testers, paints, safety and security mirrors, tapes, namely, marking, duct, electrical, masking, mounting, packaging, anti-slip floor and stair, invisible and transparent, tarps, tie-downs, and cargo control, namely, rubber and bungee cords, water hoses, welding equipment and supplies, cigarette receptacles and butt cans, cleaning products, namely, hand and surface cleaning towels, cleaners and degreasers, soaps, lotions, wipes, squeegees, scrapers, brushes, hygiene and restroom supplies, janitorial chemicals and equipment, namely, cleaners, degreasers, disinfectants, deodorizers, brushes, brooms, mops, sweepers, wet mops and buckets, janitorial and housekeeping signs, micro-fiber cloths, buckets and pails, vacuums and floor maintenance equipment, namely, wet dry vacuums, shop vacuums, dry vacuums, critical cleaning vacuums, floor machines and burnishers, floor and utility pads, carpet dryers, vacuum filters, sleeves and tool kits, waste and recycling containers, namely, indoor waste, recycling and trash containers and signs, outdoor waste receptacles, cigarette butt cans and trash containers, waste containers and carts, commercial waste and trash container liners, industrial all-purpose wipes on a roll and roll dispenser, cleaning wipes, casters, cranes, namely, gantry lifting cranes, jib lifting cranes, pipe lifting grabs, die lifting tongs, dock equipment, namely, wheel chocks, bumpers, trailer stabilizer jacks, ramps and wheel risers, dock signaling equipment, fork truck attachments, handling equipment, namely, pallet jacks, material handling carts, delivery bicycles, cargo tricycles, material handling trucks, dollies, trolleys, material handling carousels, conveyors and lifts, lifting jacks and hoists, lifting slings and clamps for use in machine shops and construction sites, shop equipment, namely, work stations, tables, tool carrying bags, work benches, and office equipment, confined space rescue and retrieval tripod and arm hoist systems, ventilation blowers, vents, entry communication systems, manhole entry and egress equipment, confined space training and compliance materials, namely, training program video and handbooks, scripted training instructions, record-keeping forms and signs, ergonomic products, namely, body supports and knee pads and mats, wrist supports, wraps and braces, elbow sleeves and tennis elbow supports, pull-on ankle supports, workplace matting, eye protection, namely, safety glasses, safety goggles, lens cleaners, lens solutions, fall protection, namely, fall harness and lanyard combos, fall harnesses, shock absorbing lanyards, positioning lanyards, self-retracting lifelines, horizontal lifelines, roof anchors, anchorage connectors, carabiners, rope and rope grabs, rebar chain assembly, retractable lanyards, fall protection training videos and signs, restraint and work positioning belts, ladder safety systems, safety nets, rebar assemblies, namely, rebar anchoring straps and rebar caps, rescue kits and equipment, safety footwear, gas monitors, gas meters, gas detectors, protective clothing for head and hands, hard hats, welding helmets, face shields, hearing protection, protective clothing, respiratory protection, can and drum pumps, funnels, vents, valves, grounding and bonding cable and clamps, drum wrenches and deheaders, drum and pail covers, inserts and lids, storage drum and cylinder handling equipment, electrical safety equipment, industrial equipment, fire safety equipment, lockout tagout and security equipment, namely, lockout tagout safety centers and kits, padlocks, adjustable cable lockout, plug lockout protectors, lockout, tagout hasps and tags, machine guards, safety cabinets, safety cans, secondary containment platforms and units, spill pallets, salvage drums, overpack drums, drum dispensing racks, work stations, railroad pans, pop-up pools, tanker and drum berms, sorbents and spill control equipment, namely, drain plugs and covers, traffic safety supplies, worker safety training videos, posters, shipping supplies, abrasives, hand tools, namely, tape measures, knives and cutters, replacement blades, tool sheaths, plumbing tools, tool organizers; "SAFETY & INDUSTRIAL", "MEMBER", AND "GROUP"
Class 035: Customer loyalty program services featuring rewards in the form of discounted shipping services; retail services, namely, administration of a discount program for enabling participants to obtain discounts on shipping services through use of a discount membership program
Wholesale mail order catalog, mail order and online retail store services via the Internet featuring industrial and safety products, namely, biohazard protection kits for individuals, biohazard clean-up and disposal equipment, namely, disinfectant, fluid solidifier and decontaminant, waste containers and liners, waste disposal bags, clean up kits and packs, drug and alcohol testing kits, emergency eye wash and emergency showers, emergency preparedness equipment and kits, emergency command vests, emergency survival wraps, heat stress relief products, namely, drink mixes, coolers, cups, freezer pops, coolers and accessories, heat stress electrolyte tablets, and heat relief clothing and accessories, outdoor sun and pest protection and skin care relief preparations, tick removal kits, snake bite lancet and suction pump, pest control repellents, industrial adhesives and sealants, namely, epoxy adhesives, silicone adhesives, spray adhesives, instant adhesives, threadlockers and sealants, repair epoxies, repair urethanes, glue, methacrylate adhesives, gel adhesives, silicone sealants, gasket makers, rubber coating sealants, tape adhesives, communication systems, namely, two-way radios and accessories, namely, headsets, listen-only earplugs and lapel microphone, fans, namely, pedestal and floor fans, air circulating blowers, fans and mounts, ceiling fans, misting and evaporative cooling fans, exhaust fans, work station fans, generators, grounds maintenance equipment, namely, shovels, scoops, spades, rakes, snow tools, litter collection tools, post hole diggers, magnetic push sweepers, wheelbarrows, spreaders, big wheel cart, shears, heaters, namely, kerosene, oil forced air, propane forced air, radiant, convention, portable electric, infrared, fan forced, combined radiant and fan forced, industrial storage systems, namely, bin systems, storage bins, stack containers, stack and nest carrying bags, dividable grid containers, wire shelving bin system, tier lockers, plastic bulk containers, ladders, lighting, namely, confined space lighting, lighted emergency exit signs, power failure lighting, work lights, dock lighting, portable lighting, bulbs, lamps, light bulb changing tool, aerosol lubricants and grease, electrical and temperature meters and testers, paints, safety and security mirrors, tapes, namely, marking, duct, electrical, masking, mounting, packaging, anti-slip floor and stair, invisible and transparent, tarps, tie-downs, and cargo control, namely, rubber and bungee cords, water hoses, welding equipment and supplies, cigarette receptacles and butt cans, cleaning products, namely, hand and surface cleaning towels, cleaners and degreasers, soaps, lotions, wipes, squeegees, scrapers, brushes, hygiene and restroom supplies, janitorial chemicals and equipment, namely, cleaners, degreasers, disinfectants, deodorizers, brushes, brooms, mops, sweepers, wet mops and buckets, janitorial and housekeeping signs, micro-fiber cloths, buckets and pails, vacuums and floor maintenance equipment, namely, wet dry vacuums, shop vacuums, dry vacuums, critical cleaning vacuums, floor machines and burnishers, floor and utility pads, carpet dryers, vacuum filters, sleeves and tool kits, waste and recycling containers, namely, indoor waste, recycling and trash containers and signs, outdoor waste receptacles, cigarette butt cans and trash containers, waste containers and carts, commercial waste and trash container liners, industrial all-purpose wipes on a roll and roll dispenser, cleaning wipes, casters, cranes, namely, gantry lifting cranes, jib lifting cranes, pipe lifting grabs, die lifting tongs, dock equipment, namely, wheel chocks, bumpers, trailer stabilizer jacks, ramps and wheel risers, dock signaling equipment, fork truck attachments, handling equipment, namely, pallet jacks, material handling carts, delivery bicycles, cargo tricycles, material handling trucks, dollies, trolleys, material handling carousels, conveyors and lifts, lifting jacks and hoists, lifting slings and clamps for use in machine shops and construction sites, shop equipment, namely, work stations, tables, tool carrying bags, work benches, and office equipment, confined space rescue and retrieval tripod and arm hoist systems, ventilation blowers, vents, entry communication systems, manhole entry and egress equipment, confined space training and compliance materials, namely, training program video and handbooks, scripted training instructions, record-keeping forms and signs, ergonomic products, namely, body supports and knee pads and mats, wrist supports, wraps and braces, elbow sleeves and tennis elbow supports, pull-on ankle supports, workplace matting, eye protection, namely, safety glasses, safety goggles, lens cleaners, lens solutions, fall protection, namely, fall harness and lanyard combos, fall harnesses, shock absorbing lanyards, positioning lanyards, self-retracting lifelines, horizontal lifelines, roof anchors, anchorage connectors, carabiners, rope and rope grabs, rebar chain assembly, retractable lanyards, fall protection training videos and signs, restraint and work positioning belts, ladder safety systems, safety nets, rebar assemblies, namely, rebar anchoring straps and rebar caps, rescue kits and equipment, safety footwear, gas monitors, gas meters, gas detectors, protective clothing for head and hands, hard hats, welding helmets, face shields, hearing protection, protective clothing, respiratory protection, can and drum pumps, funnels, vents, valves, grounding and bonding cable and clamps, drum wrenches and deheaders, drum and pail covers, inserts and lids, storage drum and cylinder handling equipment, electrical safety equipment, industrial equipment, fire safety equipment, lockout tagout and security equipment, namely, lockout tagout safety centers and kits, padlocks, adjustable cable lockout, plug lockout protectors, lockout, tagout hasps and tags, machine guards, safety cabinets, safety cans, secondary containment platforms and units, spill pallets, salvage drums, overpack drums, drum dispensing racks, work stations, railroad pans, pop-up pools, tanker and drum berms, sorbents and spill control equipment, namely, drain plugs and covers, traffic safety supplies, worker safety training videos, posters, shipping supplies, abrasives, hand tools, namely, tape measures, knives and cutters, replacement blades, tool sheaths, plumbing tools, tool organizers
Order fulfillment services and inventory management services that feature a supplier managed inventory program whereby the supplier monitors and replenishes a customer's inventory of the supplier's goods at the customer's site
Class 035: Wholesale mail order catalog, mail order and online retail store services via the Internet featuring industrial and safety products, namely, safety eyewear and accessories, gloves, respiratory protection, protective coveralls and clothing, head and face protection, hearing protection, footwear, ergonomic products, namely, back supports and knee pads, hand tools, traffic safety shirts and vests, absorbents and spill control, fans, locking and racket tie-downs, shipping supplies, tool storage, battery chargers, floor matting and safety cabinets, antibacterial hand cleaners, hand and surface cleaning towels, industrial wipers, badge holders and accessories therefor, fall protection, namely, fall harness and lanyard combos, fall harnesses; shock absorbing lanyards; self-retracting lifelines; roofer's kit; roof anchors; anchorage connectors; carabiners; rope and rope grabs; rebar chain assembly; retractable lanyards; fall protection signs; restraint and work positioning belts; ladder safety systems; safety nets; rebar assemblies; rescue kits and equipment
Class 035: Wholesale mail order catalog, mail order and online retail store services via the Internet featuring industrial and safety products, namely, biohazard protection kits for individuals, biohazard clean-up and disposal equipment, namely, disinfectant, fluid solidifier and decontaminant, sharps disposal containers, waste containers and liners, waste disposal bags, clean up kits and packs, burn relief first aid kits, burn blankets, dressings for burns, topical treatments for burns, CPR first aid equipment, namely, CPR masks, face shields, potable emergency oxygen cylinders, disposable resuscitator, drug and alcohol testing kits, emergency eye wash and emergency showers, emergency preparedness equipment and kits, emergency stretchers and backboards, automated external defibrillators, emergency command vests, emergency survival wraps, heat stress relief products, namely, drink mixes, coolers, cups, freezer pops, coolers and accessories, heat stress electrolyte tablets, and heat relief clothing and accessories, outdoor sun and pest protection and skin care relief preparations, tick removal kits, snake bite lancet and suction pump, pest control repellents, industrial adhesives and sealants, namely, epoxy adhesives, silicone adhesives, spray adhesives, instant adhesives, threadlockers and sealants, repair epoxies, repair urethanes, glue, methacrylate adhesives, gel adhesives, silicone sealants, gasket makers, rubber coating sealants, tape adhesives, battery chargers, communication systems, namely, two-way radios and accessories, namely, headsets, batteries and battery chargers, listen-only earplugs and lapel microphone, fans, namely, pedestal and floor fans, air circulating blowers, fans and mounts, ceiling fans, misting and evaporative cooling fans, exhaust fans, work station fans, flashlights and batteries, generators, grounds maintenance equipment, namely, shovels, scoops, spades, rakes, snow tools, litter collection tools, post hole diggers, magnetic push sweepers, wheelbarrows, spreaders, big wheel cart, shears, gas trimmers, heaters, namely, kerosene, oil forced air, propane forced air, radiant, convention, portable electric, infrared, fan forced, combined radiant and fan forced, industrial storage systems, namely, bin systems, storage bins, stack containers, stack and nest totes, dividable grid containers, wire shelving bin system, tier lockers, plastic bulk containers, ladders, lighting, namely, confined space lighting, lighted emergency exit signs, power failure lighting, work lights, flashlights, dock lighting, portable lighting, bulbs, lamps, light bulb changing tool, aerosol lubricants and grease, electrical and temperature meters and testers, paints, pressure washers, pumps, namely, water, fuel, fuel storage and transfer systems, transfer pumps, safety and security mirrors, sprayers, tapes, namely, marking, duct, electrical, masking, mounting, packaging, anti-slip floor and stair, invisible and transparent, tarps, tie-downs, and cargo control, namely, rubber and bungee cords, water hoses, welding equipment and supplies, cigarette receptacles and butt cans, cleaning products, namely, hand and surface cleaning towels, cleaners and degreasers, soaps, lotions, wipes, squeegees, scrapers, brushes, hygiene and restroom supplies, janitorial chemicals and equipment, namely, cleaners, degreasers, disinfectants, deodorizers, brushes, brooms, mops, sweepers, wet mops and buckets, janitorial and housekeeping signs, micro-fiber cloths, buckets and pails, vacuums and floor maintenance equipment, namely, wet dry vacuums, shop vacuums, dry vacuums, critical cleaning vacuums, floor machines and burnishers, floor and utility pads, carpet dryers, vacuum filters, sleeves and tool kits, waste and recycling containers, namely, indoor waste, recycling and trash containers and signs, outdoor waste receptacles, cigarette butt cans and trash containers, waste containers and carts, commercial waste and trash container liners, industrial all-purpose wipes on a roll and roll dispenser, cleaning wipes, casters, cranes, namely, gantry lifting cranes, jib lifting cranes, pipe lifting grabs, die lifting tongs, dock equipment, namely, wheel chocks, bumpers, trailer stabilizer jacks, ramps and wheel risers, dock signaling equipment, fork truck attachments, handling equipment, namely, pallet jacks, material handling carts, delivery bicycles, cargo tricycles, material handling trucks, dollies, trolleys, material handling carousels, conveyors and lifts, lifting jacks and hoists, lifting slings and clamps for use in machine shops and construction sites, shop equipment, namely, work stations, tables, tool toters, work benches, and office equipment, confined space rescue and retrieval tripod and arm hoist systems, ventilation blowers, vents, entry communication systems, manhole entry and egress equipment, confined space training and compliance materials, namely, training program video and handbooks, scripted training instructions, record-keepin
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