Downloadable computer software for managing operations in call centers; downloadable computer software for managing operations in contact centers; downloadable computer software that provides insights into contact-center management by transcribing and analyzing agent-customer conversations; downloadable computer software that scores and analyzes contact-center interactions between agents and customers; downloadable computer software that provides in-the-moment guidance to contact-center agents during customer interactions; downloadable computer software that generates call notes and post-call workflows for contact-center agents; downloadable computer software that guides contact-center agents by answering questions in real-time; downloadable computer software that captures contact-center agent activity on their active screen; downloadable and computer software for audio recording, monitoring and evaluating customer service agents in the field of call-center operations; Consulting services in the field of management and operations for call centers; "AI"; Providing online non-downloadable software for providing insights into contact-center management by transcribing and analyzing agent-customer conversations; providing online non-downloadable software for providing scoring and analysis for contact center interactions between agents and customers; providing online non-downloadable software for providing in-the-moment guidance to contact-center agents during customer interactions; providing online non-downloadable software for providing automated call notes and post-call workflows for contact-center agents; providing online non-downloadable software for providing guidance to contact-center agents by answering questions in real-time; providing online non-downloadable software for capturing contact-center agent activity; and providing online non-downloadable software for recording, monitoring and evaluating customer service agents in the field of call-center operations
