BOTPRESS TECHNOLOGIES, INC.

Description: Software as a service (SAAS) services featuring software using artificial intelligence (AI) for aggregating, integrating, and presenting customer data from multiple sources, namely, account history, product usage data, prior interactions, and third-party data, for use in customer support and service operations

Description: Software as a service (SAAS) services featuring software using artificial intelligence (AI) for proactively gathering and analyzing customer feedback across channels, and for automatically surfacing actionable insights relating to customer sentiment, recurring concerns, unmet needs, and emerging opportunities

Description: Software as a service (SAAS) services featuring software using artificial intelligence (AI) for proactively identifying customers affected by issues, changes, or opportunities, and for automatically generating and delivering customer communications relating to product issues, updates, opportunities, and unresolved concerns

Description: Software as a service (SAAS) services featuring software using artificial intelligence (AI) for diagnosing causes of customer service issues and automatically executing and managing remedial actions, namely, refunds, replacements, and system changes, and confirming resolution of customer support cases

Description: Software as a service (SAAS) services featuring software using artificial intelligence (AI) for analyzing customer behavior and communications to identify customers at risk of churn and for automatically initiating personalized retention and escalation workflows

Description: Software as a service (SAAS) services featuring software using artificial intelligence (AI) for automating and managing customer support interactions, namely, autonomously handling multi-step customer support inquiries and escalating cases to human agents when required

Description: Software as a service (SAAS) services featuring software using artificial intelligence (AI) for managing customer support tickets, namely, automatically summarizing, prioritizing, merging duplicate tickets, and tracking multi-channel customer support cases

Description: Software as a service (SAAS) services featuring software using artificial intelligence (AI) for analyzing and classifying customer support cases in real time, namely, assessing urgency, sentiment, and complexity of customer inquiries and routing cases to appropriate support teams

Description: Platform as a service (PAAS) featuring computer software platforms for workflow automation, copywriting, and natural language generation; Providing on-line non-downloadable software using artificial intelligence for workflow automation, copywriting, and natural language generation; Providing temporary use of online non-downloadable chatbot software for workflow automation, copywriting, and natural language generation; Providing temporary use of online non-downloadable chatbot software using artificial intelligence for workflow automation, copywriting, and natural language generation; Providing temporary use of online non-downloadable computer chatbot software for simulating conversations; Research in the field of artificial intelligence technology; Software as a service (SAAS) services featuring software using artificial intelligence for workflow automation, copywriting, and natural language generation; Technical consulting in the field of artificial intelligence (AI) software customization; Technology consultation in the field of artificial intelligence

Description: Downloadable computer software for helping software developers to develop and program chatbots to be used in messenger applications; Downloadable computer software for use by software developers to use provided code modules and software development tools in combination with their own code and external software development tools to develop chatbots, namely, software applications that users of the messaging systems can interact with inside of the messaging application