Computer hardware; computer networking hardware; set top boxes; computer peripherals; digital media streaming devices; digital electronic devices for organizing, transmitting, receiving, manipulating, playing and reviewing text, data, images, audio and video files; computer software for use in organizing, transmitting, receiving, manipulating, playing and reviewing text, data, images, audio, and video files; computer hardware and computer software for the reproduction, processing and streaming of audio, video and multimedia content; computer hardware and software for controlling the operation of audio and video devices and for viewing, searching and/or playing audio, video, photographs and other digital images, and other multimedia content; computer software for accessing, transmitting, and displaying text, data, images, audio and video files between digital media streaming devices and televisions and monitors
Educational services, namely, providing online courses for call center personnel for certification in the field of contact center services; developing educational materials for others in the field of call center operation and management, teleservice, and customer service; Providing online publication of instructional publications, namely, manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of call center operation and management, customer service, and teleservice; Internet telephony services; telecommunication services, namely, routing and queuing telephone calls; Printed instructional publications, namely, manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of call center operation and management, customer service, and teleservice; Operation of call centers for others, namely, accepting, processing, answering, recording, tracking, evaluating, profiling, distributing, auditing, administering, responding, and reporting telephone calls, orders, and inquiries; promotion of the goods and services of others by telephone; Operating and managing call centers for others; Business account management services; Business and marketing consultation services; Business services, namely, recruiting, screening, scheduling, and evaluating call center personnel for others; Business management services for others and business support services in the nature of business consulting services for others; Outsourcing services in the field of customer service, marketing, and sales; Providing a website featuring temporary use of non-downloadable software for hosting, managing, accepting, processing, answering, tracking, evaluating, profiling, routing, distributing, queuing, auditing, administering, responding, reporting, and evaluating responses to telephone calls, telephone orders, and telephone inquiries; providing a website featuring temporary use of non-downloadable software for customer and database management in the field of call center services
Audio, video and data conferencing equipment, namely, telephones, telephone transceivers, audio receivers, audio transceivers, speakerphones, audio speakers, remote controls, touch panel displays, cameras, videoconferencing cameras, codecs in the nature of an electronic device that compresses data and decompresses data, multipoint control units (MCUs) comprised of telecommunications and data networking hardware and software embedded therein, video transceivers, gateways, gateway routers, software residing on a hardware platform for audio, video, and data conferencing, converters, microphones, mic pods, electrical power supplies, electronic cables and connectors; computer hardware and software for videoconferencing, namely, for controlling audio, video, communication, user interface and general purpose utilities in videoconferencing applications; computer software for communicating with and managing connections with telephone, circuit-switched, internet protocol, wireless, satellite, and corporate communications networks; videoconferencing hardware and software, namely, computer software and computer hardware for interactive two-way audio and video communications; videoconferencing equipment, namely, videoconferencing endpoints in the nature of telephones, speakerphones, remote controls, touch panel displays, cameras and codecs used to place or receive calls over a videoconferencing network; multipoint control units (MCUs) comprised of telecommunications and data networking hardware and software embedded therein in the nature of devices and software for transporting and aggregating voice, data, and video communications across multiple network infrastructures and communications protocols; video transceivers, videoconferencing cameras, microphones, telephones, telephone transceivers, power supplies, audio receivers, audio transceivers, audio speakers, speakerphones, electronic cables and connectors; remote control devices, namely, remote controls for sending control commands to audio and videoconferencing equipment; connection cables; cables for the transmission of sounds and images; electric connectors; networking equipment, namely, gateways; gateway routers in the nature of computer connection, interfacing and control hardware; gatekeepers, namely, software residing on a hardware platform for intelligent management of IP telephony and video communication networks; multi-conferencing units, namely, audio and videoconferencing equipment for single or multiple conferences among or between multiple parties comprised of telephones, speakerphones, remote controls, touch panel displays, cameras and codecs; converters; videoconferencing telephones, namely, telephones for audio only or audio plus video conferencing; audio speakerphones; devices for video encoding and decoding codes, namely, hardware and software for information compression and decoding; printed manuals for use of the foregoing equipment, distributed together as a unit with each of the goods; pre-recorded manuals for use of the foregoing equipment, distributed together as a unit with each of the goods; downloadable software in the nature of a mobile, desktop, and web browser application for audio, video and data conferencing; downloadable software for audio, video and data conferencing; downloadable cloud-based software for audio, video and data conferencing; cloud computing featuring downloadable software for audio, video, data and web conferencing; Audio and video conferencing services, namely, providing information about audio and video conferencing; online computer services, namely, audio, video, data and web conferencing services; Maintenance, installation and repair of computer hardware, computer peripherals and communications systems, namely, telephones, telephone transceivers, audio receivers, audio transceivers, speakerphones, audio speakers, remote controls, touch panel displays, cameras, videoconferencing cameras, codecs in the nature of an electronic device that compresses data and decompresses data, multipoint control units (MCUs), namely, the telecommunications and data networking hardware embedded therein, video transceivers, gateways, gateway routers, converters, microphones, mic pods, electrical power supplies, electronic cables and connectors and components for the foregoing; Consulting, design, integration, development, performance testing and diagnostic services for computer hardware, computer software, communications systems and audio and video conferencing equipment; computer and communications systems analysis; computer programming, development and engineering for others; maintenance of computer software; consulting services in the field of software as a service (SAAS); software as a service (SAAS) services, namely, hosting software and servers for use by others for audio, video, data and web conferencing; software as a service (SAAS), namely, hosting software and servers for use by others for instant messaging, chat, and text communication functions in audio, video, data, and web conferencing; software as a service (SAAS) services featuring software for audio, video, data and web conferencing; online computer services, namely, providing a website featuring non-downloadable software for audio, video, data and web conferencing services; providing a website featuring on-line non-downloadable software tools for audio, video, data and web conferencing within a web browser application; providing on-line, non-downloadable, Internet-based software web browser application for audio, video, data and web conferencing; providing temporary use of on-line non-downloadable web browser software for audio, video, data and web conferencing; providing temporary use of non-downloadable web browser cloud-based software for audio, video, data and web conferencing; maintenance, installation, and repair of communication systems, namely, communication computer software, codecs in the nature of a software program that compresses data and decompresses data, telecommunications and data networking software embedded on a multipoint control unit (MCU), and software residing on a hardware platform for audio, video, and data conferencing
Downloadable computer software automating the survey data collection process for conducting consumer, marketing, and public opinion research using phone-based interviewers, IVR technology or online questionnaires
Non-downloadable software platform for contact center and customer interaction management, namely a software platform that provides intelligent multichannel routing, distributing, queuing, auditing, real-time reporting, tracking, recording and storage of all customer interactions across every customer interaction channel, namely voice, email, web chat, social media and text and that stores and manages customer data
Non-downloadable software platform for contact center and customer interaction management, namely a software platform that provides intelligent multichannel routing, distributing, queuing, auditing, real-time reporting, tracking, recording and storage of all customer interactions across every customer interaction channel, namely voice, email, web chat, social media and text and that stores and manages customer data
computer software for real-time collection and analysis of customer interaction across web, mobile, call centre, kiosk, social media and other electronic channels for patterns indicative of a positive or negative experience, and initiating an immediate response defined in the configuration of the computer software by e-mail, text message or telephone in order to proactively resolve customer difficulties, improve customer retention and loyalty
Class 009: Computer software for the creation, operation and management of computer telephony communications applications, namely, software used to develop applications for the control of voice controlled information and communication devices, telephony and voice-over-IP computer hardware; Software for providing media services and call control in telephony and IP-based communications environments, namely, software for transporting voice, data, and video communications across multiple network infrastructures and communications protocols
Class 009: Computer software for the creation, operation and management of computer telephony communications applications, namely, voice call control server software used to connect voice and data applications for the control and presentation of information on computer hardware and communication devices based on voice-data integration software for transporting voice, data, and video communications across multiple network infrastructures and communications protocols
Consulting, design, integration, development, performance testing and diagnostic services for computer hardware, computer software, communications systems and audio and video conferencing equipment; computer and communications systems analysis; computer programming, development and engineering for others; maintenance of computer software
Computer hardware; [ and computer peripherals;] microphones, telephone and telephone accessories, namely, power supplies, remote controls, extended microphones, video conferencing cameras; [ and sub-woofers;] audio receivers and audio transceivers; wireless handheld communications to transmit, receive or otherwise access telephone, circuit-switched, internet protocol, wireless, satellite, and/or corporate communications networks; audio speakers; telephone transceivers; audio, video and data conferencing equipment, namely, monitors, displays and projectors; electronic cables and connectors; computer software and networking equipment, namely, gateways, gatekeepers, multi-conferencing units, and converters, for communicating with and managing connections with telephone, circuit-switches, internet protocol, wireless, satellite and/or corporate communications networks; and printed or recorded manuals for use of the foregoing equipment, distributed together as a unit with each of the goods
Class 009: INTERNET-BASED CUSTOMER INTERACTION MANAGEMENT SOFTWARE APPLICATION TO ARCHIVE AND SEARCH CUSTOMER COMMUNICATIONS, NAMELY, ELECTRONIC MAIL, VOICE MESSAGES AND CONVERSATIONS, FACSIMILES, AND WEB CHAT
computer software for automated telephone call processing and electronic messaging, and computer software for accessing, retrieving, and routing data through a communications network
