Description: Downloadable computer software and computer software recorded on data media that perpetually monitors network equipment, computers, devices, software, and services, executing transactions at the protocol, operating system, file, application and communications level, in order to determine and report availability and quality of service for intranet, Internet, extranet, eCommerce and eBusiness network installations, and in the event of failure or degradation, alert human operators, computers, software systems, robotic devices and communication equipment in order for corrective action to be taken; Printed computer manuals for computer software that perpetually monitors network equipment, computers, devices, software, and services, executing transactions at the protocol, operating system, file, application and communications level, in order to determine and report availability and quality of service for intranet, Internet, extranet, eCommerce and eBusiness network installations, and in the event of failure or degradation, alert human operators, computers, software systems, robotic devices and communication equipment in order for corrective action to be taken; Online technical support, namely, troubleshooting of computer software problems for software that perpetually monitors network equipment, computers, devices, software, and services, executing transactions at the protocol, operating system, file, application and communications level, in order to determine and report availability and quality of service for intranet, Internet, extranet, eCommerce and eBusiness network installations, and in the event of failure or degradation, alert human operators, computers, software systems, robotic devices and communication equipment in order for corrective action to be taken, via a website on the global computer network
