Description: Educational services, namely, providing online courses for call center personnel for certifying for others; Developing educational materials for others in the field of call center operation and management, teleservice, and customer service; Online publication of instructional publications, namely, manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of call center operation and management, customer service, and teleservice; [ Printed instructional publications, namely, manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of call center operation and management, customer service, and teleservice ]; Internet telephony services; Telecommunication services, namely, routing and queuing telephone calls; Call center services for others, namely, accepting, processing, answering, recording, tracking, evaluating, profiling, distributing, auditing, administering, responding, and reporting telephone calls, orders, and inquiries; Promotion of the goods and services of others by telephone; Operating and managing call centers for others; Business account management services; Business and marketing consultation services; Business services, namely, recruiting, screening, scheduling, and evaluating call center personnel for others; Business management and support services for others; Outsourcing services in the field of customer service, marketing, and sales; Providing a website featuring temporary use of non-downloadable software for hosting, managing, accepting, processing, answering, tracking, evaluating, profiling, routing, distributing, queuing, auditing, administering, responding, reporting, and evaluating responses to telephone calls, orders, and inquiries; Providing a website featuring temporary use of non-downloadable software for customer and database management in the field of call center services
