Description: Software and programmes recorded for speech recognition, voice authentication, natural language processing to enhance customer support interactions and enterprise information management, conversion of voice into text, conversion of text into voice, conversational analytics of customer-agent calls by analyzing speech, intonation and emotional state of customers, and identity verification using voice biometrics in the fields of banking, insurance, healthcare, and retail store services; Computer services, namely, computer programming, computer software design, and updating and rental of computer software recorded for speech recognition, voice authentication, natural language processing to enhance customer support interactions and enterprise information management, conversion of voice into text, conversion of text into voice, conversational analytics of customer-agent calls by analyzing speech, intonation and emotional state of customers, and identity verification using voice biometrics in the fields of banking, insurance, healthcare, and retail store services
