Description: Computer software operating programs and computer software for use in field service; namely, automation of dispatching and communicaitons with field service technicians; customer service systems; namely, automation of customer support operations that are used to effciently address customer needs in the nature of general inquiries, product information, and standard business operating procedures; distribution and storage management; namely, automation of logistics management, inventory control, shipping and receiving, and order entry; sales management; namely, automation of order entry, price quotation, and product availability; and financial management systems, namely, automation of warranty tracking, credit history, accounting entries and budget forecasting and planning; computer and computer program user manuals, customer advisories in the nature of pamphlets and news bulletins, and newsletters, all in the field of computers, computer sofware operating programs, and computer software for use in field service; namely, automation of dispatching and communications with field service technicians; customer service systems; namely, automation of customer support operations that are used to efficiently address customer needs in the nature of general inquiries, product informaiton, and standard business operating procedures, distribution and storage management; namely, automation of logistics management, inventory control, shipping and receiving, and order entry; sales management, namely, automation of order entry, price quotation, and product availability, and financial management systems; namely, automation of warranty tracking, credit history, accounting entries and budget forecasting and planning
