Description: Providing temporary use of non-downloadable server-based software for recording telephone calls, storing recorded calls, searching and retrieving recorded calls; Providing temporary use of non-downloadable server-based software for analyzing telephone calls utilizing speech recognition; Providing temporary use of non-downloadable server-based software for analyzing and reviewing quality of customer service provided on telephone calls; Providing temporary use of non-downloadable server-based software for evaluation of call-center employee performance; Providing on-line non-downloadable software for recording telephone calls, storing recorded calls, searching and retrieving recorded calls; Providing on-line non-downloadable software for analyzing telephone calls utilizing speech recognition; Providing on-line non-downloadable software for analyzing and reviewing quality of customer service provided on telephone calls; Providing on-line non-downloadable software for evaluation of call-center employee performance
