LIAM Trademark

Prosecution Summary

**Trademark Summary** The standard character mark **LIAM** covers downloadable AI chatbot software for customer support, troubleshooting, and product information in consumer electronics (class 009); customer relationship management, consumer product advice, and loyalty programs via chatbot (class 035); online chat rooms and discussion services via chatbot for consumer electronics (class 038); and PAAS/SAAS platforms for AI chatbots plus AI software development (class 042). It is owned by **LG Electronics Inc.**, a Korean corporation, and claims priority to EU application 019213298 filed July 4, 2025. The application is **pending examination** after entry of the applicant's response to a non-final Office action on February 10, 2026, and has been returned to examining attorney **KATHERINE

Trademark Facts

Goods & Services

Class 009: Downloadable and recorded chatbot software using artificial intelligence (AI) for providing customer support for consumer electronics products, responding to consumer inquiries about digital signage and commercial displays, and delivering consumer electronics product information in online retail environments; downloadable and recorded computer chatbot software for simulating conversations in the field of consumer electronics products; downloadable and recorded chatbot software using artificial intelligence (AI) for customer service centers for providing customer support for consumer electronics products, responding to consumer inquiries about digital signage and commercial displays, and delivering product information in online retail environments; downloadable and recorded chatbot software using artificial intelligence (AI) for diagnosing problems with consumer electronic products and troubleshooting of computer software problems; downloadable and recorded chatbot software using artificial intelligence (AI) for reading consumer electronic product guides, and consulting in the field of purchasing consumer electronic products; downloadable and recorded interactive multimedia computer programs for providing customer support for consumer electronics products, responding to consumer inquiries about digital signage and commercial displays, and delivering consumer electronics product information in online retail environments; downloadable and recorded interactive computer software for providing customer support for consumer electronics products, responding to consumer inquiries about digital signage and commercial displays, and delivering consumer electronics product information in online retail environments; Class 035: Customer relationship management rendered via chatbot; Message handling services rendered via chatbot in the nature of message transcription; Providing consumer information relating to consumer products, consumer product safety, repair or maintenance of consumer electrical appliances rendered via chatbot; Providing information and advice to consumers regarding the selection of products and items to be purchased rendered via chatbot; Customer relationship management; Providing commercial information to consumers in the field of household appliances; Business administration of consumer loyalty programs; Sales promotion through administration of customer loyalty programs which provide loyalty points, reward coupons, and promotional benefits to customers based on their interactions, inquiries, or purchases made through online retail platforms; Providing recommendations of goods to consumers for commercial purposes; Providing commercial information and advice for consumers in the choice of consumer electronics, digital signage displays, commercial televisions, and software solutions for business operations; Providing consumer product advice relating to household appliances; Providing consumer product information; Providing consumer product recommendations; Providing consumer information relating to goods and services in the field of household appliances; Providing consumer information and advice to consumers regarding the selection of products and items to be purchased; Class 038: Providing on-line discussion services via chatbot, namely, providing Internet chatrooms in the field of consumer electronic products; Providing access to online chat rooms and electronic bulletin boards in the field of consumer electronic products; Providing an online interactive electronic bulletin board in the field of consumer electronic products; Providing internet access to online dedicated help desk; Class 042: Platform as a Service (PAAS) featuring computer software platforms for deploying, managing, and operating artificial intelligence (AI) chatbots that provide customer support in the field of consumer electronic products, consumer electronic product information, and loyalty program services; Software as a service (SAAS) services featuring software for use in consumer electronics products technical service desk management, accounting; Platform as a service (PAAS) featuring computer software platforms for operating customer service centers using artificial intelligence (AI) via chatbot; Software as a service (SAAS) services featuring chatbot software for simulating conversations in the field of consumer electronic products; Providing temporary use of online non-downloadable computer chatbot software for simulating conversations in the field of consumer electronic products; Providing of artificial intelligence technology consultancy services via a web site; Development of artificial intelligence (AI) software

Recent Prosecution Activity

USPTO Refusals on Record

• prior_pending_application
• standard_loc

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