Office Actions: Your Open Letters and the Office Action Page

Office Actions lists the Office Actions on your workspace's marks and gives each letter its own page: the deadline, the examiner's issues, the record and your team's status. Click Office Actions under Prosecution in the sidebar, or go to /office-actions.

Who Can Use It

• Every member of a workspace sees its list.
• The full page for your own letters (status, assignee, client summary and draft) comes with Professional, Max and higher plans (trials included), and with the day pass.
• On Free and Starter without a day pass, opening a letter shows a See plans prompt.

The Office Actions List

The list shows the most recent Office Action on each mark in your workspace's portfolios, for letters issued in the last nine months. New letters usually appear about two days after the USPTO sends them, and a New badge marks letters issued in the last seven days.

Each row shows the mark, serial, docket number, client, letter type, issue date, due date with days left and extension status, the issues (naming the cited mark for a 2(d) refusal), and your status and assignee. Click a column heading to sort.

Tabs

• Open: letters awaiting a response, including past-due letters and suspended applications.
• Answered: the USPTO has recorded a response and the letter has not closed yet. Letters move here on their own; nobody marks them filed by hand.
• All: everything, including closed letters (registered, published, approved, abandoned, or no response required).

Order and Past-Due Letters

Open letters are listed soonest due first. Letters past their response date with no response on the USPTO record are grouped at the end under Past due, no response on record; the Past due count at the top jumps there. The Due in 14 days count shows what is due in the next two weeks.

Refine, Filter and Export

• Refine searches by mark, serial, client, owner or docket number.
• Filters narrow by Urgency (Past due, Next 7 days, Next 30 days, 31–90 days, 90+ days, Suspended), Letter, Issues, Status, Assigned and Client.
• Export downloads the letters currently shown as a CSV file.

On a phone, each letter appears as a card.

The Office Action Page

Click a mark name in the list to open its page. You can also click Open Office Action on an Office Action deadline in Deadlines, or Open in the Office Action strip on a mark's page.

Header

The header shows the mark, USPTO status, serial number, classes, client, docket number and due date, with links to the Letter (PDF) and TSDR. While a response to your own letter is still to be written, it also has Draft the response (or Open the draft).

The Letter Card

• The deadline box shows the due date and days left (for a final action: "Respond, request reconsideration or appeal by"). It notes a due date that falls on a weekend or federal holiday and says whether an extension is available, used, or not available (for example, on an intent-to-use letter, which is due in 30 days). It changes as the letter moves: response recorded, date passed, suspended or closed.
• The letter: examining attorney, law office and round. The examiner's name opens their letters in USPTO Research, narrowed to this letter's issues when there are enough; hover to see which.
• The application: owner, attorney of record, and the correspondent, client and docket number when there are any. Attorney and correspondent names link to their GleanMark pages when one exists.
• The issues: counts of refusals, requirements and advisories. Click a count to jump to it.

Your Work

• Status: Not started, Drafting, Sent to client or Ready to file.
• Assigned: pick a teammate (organization workspaces).
• Add task: opens the new-task form with the mark and this response deadline filled in.
• Respond in TEAS opens the USPTO's response form; Request extension appears while an extension is still available.
• Client summary jumps to the client email draft.

The Issues

When a letter raises more than one issue, This letter at a glance lists them first. Each refusal and requirement then gets its own collapsible section:

• The examiner said: the letter's own sentences on the issue.
• For a 2(d) refusal, The record, side by side: your application beside the cited mark (drawing, owner, attorney, goods, disclaimer, dates, status). Below it: other applications refused over the same registration in the Office Actions GleanMark holds, and a crowded-field count of other live registrations using the shared word, downloadable as a Word list.
• Ways to answer, from the rules: the usual responses to this kind of issue, listed, not ranked.
• Find similar refusals (or requirements): opens USPTO Research in a new tab with Office Actions raising the same issue in your mark's classes, newest first.

Client Summary and Draft

• Client summary: a draft email about the letter for you to edit. Set the date you need the client's decision by, then Copy, Open in my email or Download Word. Nothing is sent from GleanMark. If your account has Reporting Letters, Write the reporting letter starts one for this letter.
• Draft the response: GleanMark writes a first response to each issue, which you edit in Word and file yourself in TEAS. If a draft exists, this section shows its status and Open the draft.

The Record and What Happened

The record has three tabs:

• Letters and responses: every round on the mark, oldest first. Open one to see the examiner's letter and the filed response side by side and search within them. Where GleanMark has analyzed the response, What the applicant argued summarizes it.
• USPTO events: the USPTO's event list, newest first.
• Documents: the letter's PDF and the application in TSDR.

Once a response is filed or the letter closes, What happened lists the USPTO milestones after the letter (response filed, extension filed, published, registered, suspended or abandoned) with the USPTO's dates.

Research View

Opening a result in USPTO Research now opens this same page; an earlier letter opens at its round in the record. When the mark is not in your workspace, the page shows a Research view badge, puts the record above the issues, and leaves out the client summary, draft and filing links. If your plan includes the full page, Add to workspace adds the mark to your workspace's default portfolio.

Related Features

• Office Action Decoder
• Office Action Research
• AI Office Action Response Drafting
• My Tasks
• Reporting Letters