Class 009: Downloadable computer application software for computers and mobile devices, namely, software for customer relationship management (CRM), sales force automation, marketing automation, and customer support; Downloadable computer application software for computers and mobile devices, namely, software for managing customer data, tracking and managing sales leads, automating communications, and receiving, processing, and responding to user inquiries; Downloadable computer application software for computers and mobile devices, namely, software for processing and responding to user inquiries, qualifying sales leads, automating marketing communications, and providing customer support; Downloadable computer application software for computers and mobile devices, namely, software for customer relationship management (CRM), sales force automation, marketing automation, and customer support, and featuring software using artificial intelligence for processing and responding to user inquiries, qualifying real estate sales leads, automating marketing communications for real estate services, and providing customer support in the real estate field; Downloadable computer application software for computers and mobile devices, namely, software for receiving, processing, and responding to user inquiries; Class 042: Software as a service (SAAS) services featuring software for customer relationship management (CRM), sales force automation, marketing automation, and customer support; Software as a service (SAAS) services featuring software for managing customer data, tracking and managing sales leads, automating communications, and receiving, processing, and responding to user inquiries; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for processing and responding to user inquiries, qualifying sales leads, automating marketing communications, and providing customer support; Software as a service (SAAS) services featuring software for customer relationship management (CRM), sales force automation, marketing automation, and customer support, and featuring software using artificial intelligence for processing and responding to user inquiries, qualifying real estate sales leads, automating marketing communications for real estate services, and providing customer support in the real estate field; Software as a service (SAAS) services featuring software for receiving, processing, and responding to user inquiries