PEGASYSTEMS INC.

Class 042: Software as a service (SAAS) services featuring software for customer relationship management; Software as a service (SAAS) services featuring software for workflow management; Software as a service (SAAS) services featuring software for onboarding, offboarding, due diligence, and risk assessment in the financial services industry; Software as a service (SAAS) services featuring software for regulatory compliance in the financial services industry; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for customer relationship management; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for workflow automation

Class 042: Providing temporary use of on-line non-downloadable software development tools; Providing online non-downloadable workflow management software; Technological consulting services for digital transformation; Providing temporary use of online non-downloadable middleware for providing an interface between software applications and legacy systems; Providing on-line non-downloadable software using artificial intelligence (AI) for use in software development; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for use in software development; Application service provider (ASP) featuring software using artificial intelligence (AI) for software development; Technical consulting in the field of artificial intelligence (AI) software customization

Providing temporary use of on-line non-downloadable software development tools; Providing online non-downloadable workflow management software; Technological consulting services for digital transformation; Providing temporary use of online non-downloadable middleware for providing an interface between software applications and legacy systems; Providing on-line non-downloadable software using artificial intelligence (AI) for use in software development; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for use in software development; Application service provider (ASP) featuring software using artificial intelligence (AI) for software development; Technical consulting in the field of artificial intelligence (AI) software customization

Downloadable business process management software; Downloadable software for automated business process discovery; Downloadable software for compiling and organizing business intelligence; Downloadable enterprise software for customer relationship management; Downloadable computer software for application and database integration; Downloadable computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; Downloadable computer software for use as an application programming interface (API); Downloadable computer programs for user interface design; Downloadable computer software for database management; Downloadable business software for sharing data about business processes among customers, suppliers, and business partners via a computer network; Downloadable enterprise software for use to facilitate collaboration and improve efficiency in interactions and relationships among business personnel and business computer systems; Downloadable database management software for maintaining and linking databases relating to customers, suppliers and other business contacts; Downloadable cloud-computing software for building, deploying, and managing business applications with a layered architecture that supports customization and reuse across multiple products, regions, channels, and customer segments; Software as a service (SAAS) services featuring software for database management; Computer software consultancy; Computer programming and computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems; Software as a service (SAAS) services featuring software for business process management; Software as a service (SAAS) services featuring software for automating business process discovery; Software as a service (SAAS) services featuring software for compiling and organizing business intelligence; Software as a service (SAAS) services featuring software for sharing data about business processes among customers, suppliers, and business partners via a computer network; Software as a service (SAAS) services featuring software for customer relationship management; Software as a service (SAAS) services featuring software for use to facilitate collaboration and improve efficiency in interactions and relationships among business personnel and business computer systems; Software as a service (SAAS) services featuring software for application and database integration; Software as a service (SAAS) services featuring software for maintaining and linking databases relating to customers, suppliers and other business contacts; Software as a service (SAAS) services featuring software for providing real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; Software as a service (SAAS) services featuring software for combining information from various databases and presenting it in an easy-to-understand user interface; Software as a service (SAAS) services featuring software for use as an application programming interface (API); Software as a service (SAAS) services featuring software for building, deploying, and managing business applications with a layered architecture that supports customization and reuse across multiple products, regions, channels, and customer segments; Software as a service (SAAS) services featuring software for managing customer service requests; Software as a service (SAAS) services featuring software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; Software as a service (SAAS) services featuring software for automatically retrieving and analyzing information required to respond to customer inquiries; Software as a service (SAAS) services featuring software for automatically generating communications in response to customer inquiries; Software as a service (SAAS) services featuring software for resolving customer-related issues by reference to appropriate business rules; Software as a service (SAAS) services featuring software for managing telephone call centers; Software as a service (SAAS) services featuring software for business workflow automation; Platform as a service (PAAS) featuring computer software platforms for business process management

Education services, namely, providing non-downloadable webinars in the field of computer software; Educational services, namely, conducting informal programs in the fields of computer software, using on-line activities and interactive exhibits, and printable materials distributed therewith; Educational services, namely, conducting classes, workshops and conferences in the field of computer software; Software as a service (SAAS) services featuring software for database management; Computer software consultancy; Computer programming and computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems; Software as a service (SAAS) services featuring software for business process management; Software as a service (SAAS) services featuring software for customer relationship management; Platform as a service (PAAS) featuring computer software platforms for business process management; Platform as a service (PAAS) featuring computer software platforms for customer relationship management; Software as a service (SAAS) services featuring software for contact management; Platform as a service (PAAS) featuring computer software platforms for contact management; Software as a service (SAAS) services featuring software for facilitating workflow processes in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for facilitating workflow processes in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for facilitating case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks; Platform as a service (PAAS) featuring computer software platforms for application development, deployment and management; Software as a service (SAAS) services featuring software for facilitating case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks; Software as a service (SAAS) services featuring software for application development, deployment and management; Application service provider (ASP) featuring software using artificial intelligence (AI) for application development, deployment and management; Providing online non-downloadable computer software platforms for application development, deployment and management; Business technology software consultation services; Consulting in the field of configuration management for computer hardware and software; Computer software consultation; Software as a service (SAAS) services featuring software for application and database integration; Software as a service (SAAS) services featuring software for software for managing customer service requests; Software as a service (SAAS) services featuring software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; Software as a service (SAAS) services featuring software for automatically retrieving and analyzing information required to respond to customer inquiries; Software as a service (SAAS) services featuring software for automatically generating communications in response to customer inquiries; Software as a service (SAAS) services featuring software for resolving customer-related issues by reference to appropriate business rules; Software as a service (SAAS) services featuring software for managing telephone call centers; Software as a service (SAAS) services featuring software for business workflow automation; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for workflow automation, customer engagement, improving developer productivity, and increasing operational efficiency; Application service provider (ASP) featuring software using artificial intelligence (AI) for workflow automation, customer engagement, and improving developer productivity, and increasing operational efficiency; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for workflow automation, customer engagement, and improving developer productivity, and increasing operational efficiency; Providing temporary use of online, non-downloadable enterprise software for low-code application development, workflow automation, and digital transformation; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for application development and workflow design; Platform as a service (PAAS) featuring computer software platforms for business decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for business decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding

providing temporary use of non-downloadable cloud-based software in the nature of an online software platform for third-party software vendors to develop, deploy, commercialize, and manage software offerings

Providing temporary use of non-downloadable cloud-based software in the nature of an online software platform for third-party software vendors to develop, deploy, commercialize, and manage software offerings

Business consulting services; business consultation in the field of business process development and enterprise architecture development | Computer software consulting; computer technology consulting

Downloadable software development tools; downloadable computer software for creation of business applications; downloadable software featuring a user experience design framework for creating and changing business applications; downloadable user experience design framework software using artificial intelligence, collaboration, and case management for creating and changing business applications | Providing online non-downloadable software development tools; providing online non-downloadable computer software for creation of business applications; providing online non-downloadable software for a user experience design framework for creating and changing business applications; providing online non-downloadable user experience design framework software using artificial intelligence, collaboration, and case management for creating and changing business applications

Class 042: Software as a service (SaaS) services featuring software for business process management (BPM), namely, software for managing, automating and prioritizing work and work tasks, and for providing users with data about the nature and status of such work and work tasks

Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management

Class 041: Entertainment and education services, namely, providing recognition and incentives by way of celebrations and awards to demonstrate excellence in the field of digital transformation, commonly known as DX

Educational services, namely, conducting classes, workshops and conferences in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet; educational services, namely, providing non-downloadable webinars in the field of computer software; Software as a service (SAAS) services featuring software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for business process management (BPM); Platform as a service (PAAS) featuring computer software platforms for business process management (BPM); Providing on-line non-downloadable software for business process management (BPM); Software as a service (SAAS) services featuring software for contact management; Platform as a service (PAAS) featuring computer software platforms for contact management; Providing on-line non-downloadable software for contact management; Software as a service (SAAS) services featuring software for customer relationship management (CRM); Platform as a service (PAAS) featuring computer software platforms for customer relationship management (CRM); Providing on-line non-downloadable software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management; Computer software consultation; Computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems

Software as a service (SAAS) services featuring software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for business process management (BPM); Platform as a service (PAAS) featuring computer software platforms for business process management (BPM); Providing on-line non-downloadable software for business process management (BPM); Software as a service (SAAS) services featuring software for contact management; Platform as a service (PAAS) featuring computer software platforms for contact management; Providing on-line non-downloadable software for contact management; Software as a service (SAAS) services featuring software for customer relationship management (CRM); Platform as a service (PAAS) featuring computer software platforms for customer relationship management (CRM); Providing on-line non-downloadable software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management; Computer software consultation; Computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems

Software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; software for business process management (BPM); software for customer relationship management (CRM); software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; software for use primarily by businesses for software application development, deployment and management

Class 042: Software as a service (SAAS) services featuring software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for business process management (BPM); Platform as a service (PAAS) featuring computer software platforms for business process management (BPM); Providing on-line non-downloadable software for business process management (BPM); Software as a service (SAAS) services featuring software for contact management; Platform as a service (PAAS) featuring computer software platforms for contact management; Providing on-line non-downloadable software for contact management; Software as a service (SAAS) services featuring software for customer relationship management (CRM); Platform as a service (PAAS) featuring computer software platforms for customer relationship management (CRM); Providing on-line non-downloadable software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management; Computer software consultation; Computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems

Software as a service (SAAS) services featuring software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for business process management (BPM); Platform as a service (PAAS) featuring computer software platforms for business process management (BPM); Providing on-line non-downloadable software for business process management (BPM); Software as a service (SAAS) services featuring software for contact management; Platform as a service (PAAS) featuring computer software platforms for contact management; Providing on-line non-downloadable software for contact management; Software as a service (SAAS) services featuring software for customer relationship management (CRM); Platform as a service (PAAS) featuring computer software platforms for customer relationship management (CRM); Providing on-line non-downloadable software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management; Computer software consultation; Computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems

Software as a service (SAAS) services featuring software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for business process management (BPM); Platform as a service (PAAS) featuring computer software platforms for business process management (BPM); Providing on-line non-downloadable software for business process management (BPM); Software as a service (SAAS) services featuring software for contact management; Platform as a service (PAAS) featuring computer software platforms for contact management; Providing on-line non-downloadable software for contact management; Software as a service (SAAS) services featuring software for customer relationship management (CRM); Platform as a service (PAAS) featuring computer software platforms for customer relationship management (CRM); Providing on-line non-downloadable software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management; Computer software consultation; Computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems

Software as a service (SAAS) services featuring software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for business process management (BPM); Platform as a service (PAAS) featuring computer software platforms for business process management (BPM); Providing on-line non-downloadable software for business process management (BPM); Software as a service (SAAS) services featuring software for use primarily by businesses for contact management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for contact management; Providing on-line non-downloadable software for use primarily by businesses for contact management; Software as a service (SAAS) services featuring software for customer relationship management (CRM); Platform as a service (PAAS) featuring computer software platforms for customer relationship management (CRM); Providing on-line non-downloadable software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management; Computer software consultation; Computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems

"BUSINESS SOFTWARE" AS TO CLASS 42 ONLY

Class 009: Computer software for use by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances; Computer software for business process management (BPM); Computer software for customer relationship management (CRM); Computer software for use by businesses to facilitate workflow processing; Computer software for use by businesses to facilitate case management

Class 009: Downloadable software in the nature of a mobile application for business process management (BPM) and customer relationship management (CRM)

Class 042: Providing on-line non-downloadable software for business process management (BPM) and customer relationship management (CRM); Platform as a service (PAAS) featuring a computer software platform for business process management and customer relationship management; Providing on-line non-downloadable software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; Providing on-line non-downloadable software for managing customer service requests; Providing on-line non-downloadable software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; Providing on-line non-downloadable software for automatically retrieving and analyzing information required to respond to customer inquiries; Providing on-line non-downloadable software for automatically generating communications in response to customer inquiries; Providing on-line non-downloadable software for resolving customer-related issues by reference to appropriate business rules; Providing on-line non-downloadable software for managing telephone call centers; Providing on-line non-downloadable software for integrating customer data and contact information from a variety of different sources; Providing on-line non-downloadable software for business workflow automation; Computer software consultation, namely, consultation in the field of business process management software; computer system configuration and analysis; computer systems integration services; Technical support services, namely, troubleshooting of computer software problems; Information technology consultation

Arranging and conducting business conferences; Promoting and conducting trade shows in the field of using computer software for business process management, customer relationship management and case management

Educational services, namely, conducting classes and workshops in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet; Computer software consultation, namely, consultation in the field of business process management software; computer system configuration and analysis; computer systems integration services

Class 041: Educational services, namely, conducting classes and workshops in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet; Class 042: Computer software consultation, namely, consultation in the field of business process management software; computer system configuration and analysis; computer systems integration services

Computer software that enables access to a downloadable computer network platform that provides source codes for network users to collaborate with each other with respect to the direction, priorities, development and testing of a software product; Computer services, namely, hosting, designing and managing computer software platform that provides community members the ability to participate and collaborate with each other for purposes of determining the direction, priorities, development and testing of a software product

Software for integration and automation of desktop applications

Computer software for business process management, namely, computer software for sharing data about business processes among customers, suppliers and business partners via computer networks, in order to facilitate collaboration and improve efficiency, such business processes consisting primarily of interactions and relationships among business personnel and business computer systems; computer software for customer relationship management and contact management, namely software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; and user manuals packaged as a unit with the foregoing goods; "PROCESS"

[ Educational services, namely, conducting classes and workshops in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet ]; Computer software for business process management, customer relationship management and contact management, namely software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to respond to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for resolving customer-related issues by reference to appropriate business rules; computer software for managing telephone call centers; computer software for document assembly; computer software for integrating customer data and contact information from a variety of different sources; computer software used for business workflow automation; computer software for generating reports for use by business managers and by computer system administrators; computer accounting software; computer software for obtaining credit rating information about customers and potential customers; computer software for use by members of the financial services industry to manage credit card customer service operations, credit card issuance and credit card collections; computer software for use by members of the financial services industry to manage check exceptions and money transfer exceptions; computer software for managing online mutual fund purchasing, redemption and transfers; computer software for maintaining financial databases and for generating financial reports; computer software for conducting electronic banking transactions; computer software for use by members of the health care industry to manage health care referrals, to verify insurance coverage and to process insurance claims; user manuals packaged as a unit with the foregoing goods; [ Consultation in the field of business process management software and customer relationship management software; computer system configuration and analysis; computer systems integration services ]

"MANAGER"

"MANAGER"

"NETWORK"

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BPM

Class 009: Computer software for customer relationship management and contact management, namely business process management software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to respond to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for resolving customer-related issues by reference to appropriate business rules; computer software for managing telephone call centers; computer software for integrating customer data and contact information from a variety of different sources; computer software used for business workflow automation; computer software for generating reports for use by business managers and by computer system administrators; computer accounting software; computer software for obtaining credit rating information about customers and potential customers; computer software for use by members of the financial services industry to manage credit card customer service operations, credit card issuance and credit card collections; computer software for use by members of the financial services industry to manage check exceptions and money transfer exceptions; computer software for managing online mutual fund purchasing, redemption and transfers; computer software for maintaining financial databases and for generating financial reports; computer software for conducting electronic banking transactions by means of an Internet web site; computer software for use by members of the health care industry to manage health care referrals, to verify insurance coverage and to process insurance claims; user manuals packaged as a unit with the foregoing goods; Class 041: Educational services, namely, conducting classes and workshops in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet; Class 042: Computer software consultation, namely, consultation in the field of customer relationship management software; computer system configuration and analysis; computer systems integration services

Class 009: Computer software for customer relationship management and contact management, namely software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to respond to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for resolving customer-related issues by reference to appropriate business rules; computer software for managing telephone call centers; computer software for integrating customer data and contact information from a variety of different sources; computer software used for business workflow automation; computer software for generating reports for use by business managers and by computer system administrators; computer accounting software; computer software for obtaining credit rating information about customers and potential customers; computer software for use by members of the financial services industry to manage credit card customer service operations, credit card issuance and credit card collections; computer software for use by members of the financial services industry to manage check exceptions and money transfer exceptions; computer software for managing online mutual fund purchasing, redemption and transfers; computer software for maintaining financial databases and for generating financial reports; computer software for conducting electronic banking transactions by means of an Internet web site; computer software for use by members of the health care industry to manage health care referrals, to verify insurance coverage and to process insurance claims; user manuals packaged as a unit with the foregoing goods

Class 009: Computer software for business use, namely customer relationship management software for use in processing information about customer complaints and responding to such complaints

Class 009: Computer software for retrieving stored images and for distributing them electronically over computer networks, on digital media, by facsimile transmission or in print

Class 042: Consultation in the field of customer relationship management software; computer system configuration and analysis; computer systems integration services

Class 009: Computer software for sharing data about business processes among customers, suppliers and business partners via computer networks, in order to facilitate collaboration and improve efficiency, namely about business processes in the nature of interactions and relationships among business personnel and business computer systems

Class 009: Computer software for business use, namely customer relationship management software for use in processing information about customer complaints and responding to such complaints

Class 009: Computer software for customer relationship management and contact management, namely software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to respond to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for resolving customer-related issues by reference to appropriate business rules; computer software for managing telephone call centers; computer software for document assembly; computer software for integrating customer data and contact information from a variety of different sources; computer software used for business workflow automation; computer software for generating reports for use by business managers and by computer system administrators; computer accounting software; computer software for obtaining credit rating information about customers and potential customers; computer software for use by members of the financial services industry to manage credit card customer service operations, credit card issuance and credit card collections; computer software for use by members of the financial services industry to manage check exceptions and money transfer exceptions; computer software for managing online mutual fund purchasing, redemption and transfers; computer software for maintaining financial databases and for generating financial reports; computer software for conducting electronic banking transactions by means of a site on a global computer network; computer software for use by members of the health care industry to manage health care referrals, to verify insurance coverage and to process insurance claims; user manuals packaged as a unit with the foregoing goods; Class 041: Educational services, namely, conducting classes and workshops in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet; Class 042: Consultation in the field of customer relationship management software; computer system configuration and analysis; computer systems integration services

Class 009: Computer software for customer relationship management, namely, software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; for managing interactions with customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; for automatically retrieving and analyzing information required to respond to customer inquiries; for automatically generating communications in response to customer inquiries; for integrating customer data and contact information from a variety of different sources; for business workflow automation; and for generating reports for use by business managers and by computer system administrators

Class 009: Computer software, namely customer relationship management software

Class 009: Computer software for customer relationship management, namely, software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; for managing interactions with customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; for automatically retrieving and analyzing information required to respond to customer inquiries; for automatically generating communications in response to customer inquiries; for integrating customer data and contact information from a variety of different sources; for business workflow automation; and for generating reports for use by business managers and by computer system administrators

Class 009: Computer software for customer relationship management; computer software for maintaining, managing and reporting financial information and information about customers of financial service providers; computer software for use by financial service providers and their customers to transmit financial transaction and account information; computer software used by financial service providers for contact management; computer software for initiating, processing and tracking financial transactions; user manuals packaged as a unit with the foregoing goods

Class 009: Computer software for customer relationship management; computer software for use by businesses to manage telephone interactions with their customers; computer software for managing telephone call centers; user manuals packaged as a unit with the foregoing goods

Class 009: COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT, NAMELY - COMPUTER SOFTWARE FOR CREATING, MAINTAINING AND LINKING DATABASES OF INFORMATION RELATING TO CUSTOMERS, SUPPLIERS AND OTHER BUSINESS CONTACTS; COMPUTER SOFTWARE FOR USE BY BUSINESSES TO MANAGE INTERACTIONS WITH THEIR CUSTOMERS BY MEANS OF THE TELEPHONE, BY MEANS OF INTERNET WEB SITES, BY MEANS OF FACSIMILE COMMUNICATIONS, BY MEANS OF ELECTRONIC MAIL AND IN PERSON; COMPUTER SOFTWARE FOR MANAGING CUSTOMER SERVICE REQUESTS; COMPUTER SOFTWARE FOR ROUTING CUSTOMER INQUIRIES TO THE APPROPRIATE PERSONNEL AND FOR PRIORITIZING THE WORK RESULTING FROM SUCH INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY RETRIEVING AND ANALYZING INFORMATION REQUIRED TO RESPOND TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY GENERATING COMMUNICATIONS IN RESPONSE TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR USE BY MEMBERS OF THE FINANCIAL SERVICES INDUSTRY TO MANAGE CREDIT CARD CUSTOMER SERVICE OPERATIONS, CREDIT CARD ISSUANCE AND CREDIT CARD COLLECTIONS; AND USER MANUALS PACKAGED AS A UNIT WITH THE FOREGOING GOODS

Class 009: COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT IN THE HEALTH CARE INDUSTRY, NAMELY - COMPUTER SOFTWARE FOR CREATING, MAINTAINING AND LINKING DATABASES OF INFORMATION RELATING TO CUSTOMERS, SUPPLIERS AND OTHER BUSINESS CONTACTS; COMPUTER SOFTWARE FOR USE BY BUSINESSES TO MANAGE INTERACTIONS WITH THEIR CUSTOMERS BY MEANS OF THE TELEPHONE, BY MEANS OF INTERNET WEB SITES, BY MEANS OF FACSIMILE COMMUNICATIONS, BY MEANS OF ELECTRONIC MAIL AND IN PERSON; COMPUTER SOFTWARE FOR MANAGING CUSTOMER SERVICE REQUESTS; COMPUTER SOFTWARE FOR ROUTING CUSTOMER INQUIRIES TO THE APPROPRIATE PERSONNEL AND FOR PRIORITIZING THE WORK RESULTING FROM SUCH INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY RETRIEVING AND ANALYZING INFORMATION REQUIRED TO RESPOND TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY GENERATING COMMUNICATIONS IN RESPONSE TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR RESOLVING CUSTOMER-RELATED ISSUES BY REFERENCE TO APPROPRIATE BUSINESS RULES; AND USER MANUALS PACKAGED AS A UNIT WITH THE FOREGOING GOODS

Class 009: Computer software for customer relationship management, namely - computer software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means electronic mail and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to responded to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for resolving customer-related issues by reference to appropriate business rules; computer software for use by banks to manage check processing and accounting, and to automate the processing and reporting of information about checks; and user manuals packaged as a unit with the foregoing goods

Class 009: COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT NAMELY - COMPUTER SOFTWARE FOR CREATING, MAINTAINING AND LINKING DATABASES OF INFORMATION RELATING TO CUSTOMERS, SUPPLIERS AND OTHER BUSINESS CONTACTS; COMPUTER SOFTWARE FOR USE BY BUSINESSES TO MANAGE INTERACTIONS WITH THEIR CUSTOMERS BY MEANS OF THE TELEPHONE, BY MEANS OF INTERNET WEB SITES, BY MEANS OF FACSIMILE COMMUNICATIONS, BY MEANS OF ELECTRONIC MAIL AND IN PERSON; COMPUTER SOFTWARE FOR MANAGING CUSTOMER SERVICE REQUESTS; COMPUTER SOFTWARE FOR ROUTING CUSTOMER INQUIRIES TO THE APPROPRIATE PERSONNEL AND FOR PRIORITIZING THE WORK RESULTING FROM SUCH INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY RETRIEVING AND ANALYZING INFORMATION REQUIRED TO RESPOND TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY GENERATING COMMUNICATIONS IN RESPONSE TO CUSTOMER INQUIRIES;COMPUTER SOFTWARE FOR RESOLVING CUSTOMER-RELATED ISSUES BY REFERENCE TO APPROPRIATE BUSINESS RULES; COMPUTER SOFTWARE FOR TRANSFERRING DATA FROM ONE SOFTWARE APPLICATION TO ANOTHER AND FROM ONE COMPUTER TO ANOTHER; COMPUTER SOFTWARE FOR TRANSMITTING AND RECEIVING DATA OVER COMPUTER NETWORKS; AND USER MANUALS PACKAGED AS A UNIT WITH THE FOREGOING GOODS

Class 009: COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT, NAMELY - COMPUTER SOFTWARE FOR CREATING, MAINTAINING AND LINKING DATABASES OF INFORMATION RELATING TO CUSTOMERS, SUPPLIERS AND OTHER BUSINESS CONTACTS; COMPUTER SOFTWARE FOR USE BY BUSINESSES TO MANAGE INTERACTIONS WITH THEIR CUSTOMERS BY MEANS OF THE TELEPHONE, BY MEANS OF INTERNET WEB SITES, BY MEANS OF FACSIMILE COMMUNICATIONS, BY MEANS OF ELECTRONIC MAIL AND IN PERSON; COMPUTER SOFTWARE FOR MANAGING CUSTOMER SERVICE REQUESTS; COMPUTER SOFTWARE FOR ROUTING CUSTOMER INQUIRIES TO THE APPROPRIATE PERSONNEL AND FOR PRIORITIZING THE WORK RESULTING FROM SUCH INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY RETRIEVING AND ANALYZING INFORMATION REQUIRED TO RESPOND TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY GENERATING COMMUNICATIONS IN RESPONSE TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR RESOLVING CUSTOMER-RELATED ISSUES BY REFERENCE TO APPROPRIATE BUSINESS RULES; COMPUTER SOFTWARE FOR SEARCHING AND RETRIEVING INFORMATION FROM DATABASES; AND USER MANUALS PACKAGED AS A UNIT WITH THE FOREGOING GOODS

Class 009: COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT, NAMELY - COMPUTER SOFTWARE FOR CREATING, MAINTAINING AND LINKING DATABASES OF INFORMATION RELATING TO CUSTOMERS, SUPPLIERS AND OTHER BUSINESS CONTACTS; COMPUTER SOFTWARE FOR USE BY BUSINESSES TO MANAGE INTERACTIONS WITH THEIR CUSTOMERS BY MEANS OF THE TELEPHONE, BY MEANS OF INTERNET WEB SITES, BY MEANS OF FACSIMILE COMMUNICATIONS, BY MEANS OF ELECTRONIC MAIL AND IN PERSON; COMPUTER SOFTWARE FOR MANAGING CUSTOMER SERVICE REQUESTS; COMPUTER SOFTWARE FOR ROUTING CUSTOMER INQUIRIES TO THE APPROPRIATE PERSONNEL AND FOR PRIORITIZING THE WORK RESULTING FROM SUCH INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY RETRIEVING AND ANALYZING INFORMATION REQUIRED TO RESPOND TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY GENERATING COMMUNICATIONS IN RESPONSE TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR RESOLVING CUSTOMER-RELATED ISSUES BY REFERENCE TO APPROPRIATE BUSINESS RULES; COMPUTER SOFTWARE FOR TRANSFERRING CUSTOMIZED DATA MANAGEMENT PROTOCOLS FROM ONE SOFTWARE APPLICATION TO ANOTHER; AND USER PACKAGED AS A UNIT WITH THE FOREGOING GOODS

Class 009: COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT IN THE FIELD OF FINANCIAL SERVICES, NAMELY - COMPUTER SOFTWARE FOR CREATING, MAINTAINING AND LINKING DATABASES OF INFORMATION RELATING TO CUSTOMERS, SUPPLIERS AND OTHER BUSINESS CONTACTS; COMPUTER SOFTWARE FOR USE BY BUSINESSES TO MANAGE INTERACTIONS WITH THEIR CUSTOMERS BY MEANS OF THE TELEPHONE, BY MEANS OF INTERNET WEB SITES, BY MEANS OF FACSIMILE COMMUNICATIONS, BY MEANS OF ELECTRONIC MAIL AND IN PERSON; COMPUTER SOFTWARE FOR MANAGING CUSTOMER SERVICE REQUESTS; COMPUTER SOFTWARE FOR ROUTING CUSTOMER INQUIRIES TO THE APPROPRIATE PERSONNEL AND FOR PRIORITIZING THE WORK RESULTING FROM SUCH INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY RETRIEVING AND ANALYZING INFORMATION REQUIRED TO RESPOND TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY GENERATING COMMUNICATIONS IN RESPONSE TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR RESOLVING CUSTOMER-RELATED ISSUES BY REFERENCE TO APPROPRIATE BUSINESS RULES; COMPUTER SOFTWARE FOR MAINTAINING, MANAGING AND REPORTING FINANCIAL INFORMATION AND INFORMATION ABOUT CUSTOMERS OF FINANCIAL SERVICE PROVIDERS; COMPUTER SOFTWARE FOR USE BY FINANCIAL SERVICE PROVIDERS AND THEIR CUSTOMERS TO TRANSMIT FINANCIAL TRANSACTION AND ACCOUNT INFORMATION; COMPUTER SOFTWARE USED BY FINANCIAL SERVICE PROVIDERS FOR CONTACT MANAGEMENT; COMPUTER SOFTWARE FOR INITIATING, PROCESSING AND TRACKING FINANCIAL TRANSACTIONS; AND USER MANUALS PACKAGED AS A UNIT WITH THE FOREGOING GOODS

Class 009: Computer software for customer relationship management in the field of public utilities; user manuals packaged as a unit with the foregoing goods

Class 009: Computer software for customer relationship management; computer software in the nature of a graphical user interface; computer software for use by computer system administrators to manage other computer programs and to manage and report information relating to customer relationship management; user manuals packaged as a unit with the foregoing goods

Class 009: Computer software for customer relationship management, for general business use and user manuals packaged as a unit therewith; computer software for automating the location, retrieval and printing of images from microfilm and microfiche records, and user manuals packaged as a unit therewith

Class 009: COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT, FOR GENERAL BUSINESS USE; COMPUTER SEARCH ENGINE SOFTWARE FOR SEARCHING AND RETRIEVING INFORMATION FROM DATABASES FOR GENERAL BUSINESS USE; AND USER MANUALS PACKAGED AS A UNIT WITH THE FOREGOING GOODS

Class 009: Computer software for customer relationship management in the field of insurance; user manuals packaged as a unit with the foregoing goods

Class 009: COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT, FOR GENERAL BUSINESS USE; AND USER MANUALS PACKAGED AS A UNIT WITH THE FOREGOING GOODS

Class 009: Computer software for customer relationship management in the telecommunications industry; user manuals packaged as a unit with the foregoing goods

Class 009: COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT, NAMELY, COMPUTER SOFTWARE FOR CREATING, MAINTAINING AND LINKING DATABASES OF INFORMATION RELATING TO CUSTOMERS, SUPPLIERS AND OTHER BUSINESS CONTACTS; COMPUTER SOFTWARE FOR USE BY BUSINESSES TO MANAGE INTERACTIONS WITH THEIR CUSTOMERS BY MEANS OF THE TELEPHONE, BY MEANS OF INTERNET WEB SITES, BY MEANS OF FACSIMILE COMMUNICATIONS, BY MEANS OF ELECTRONIC MAIL AND IN PERSON; COMPUTER SOFTWARE FOR MANAGING CUSTOMER SERVICE REQUESTS; COMPUTER SOFTWARE FOR ROUTING CUSTOMER INQUIRIES TO THE APPROPRIATE PERSONNEL AND FOR PRIORITIZING THE WORK RESULTING FROM SUCH INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY RETRIEVING AND ANALYZING INFORMATION REQUIRED TO RESPOND TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR AUTOMATICALLY GENERATING COMMUNICATIONS IN RESPONSE TO CUSTOMER INQUIRIES; COMPUTER SOFTWARE FOR RESOLVING CUSTOMER-RELATED ISSUES BY REFERENCE TO APPROPRIATE BUSINESS RULES; AND USER MANUALS PACKAGED AS A UNIT WITH THE FOREGOING GOODS