Downloadable computer programs for use in information management, database management, operations management, administration, performance, recovery and migration; downloadable computer programs for monitoring of direct and network attached data storage devices across the enterprise and management and automation for backup and recovery of the data stored in such storage devices; downloadable computer programs used for monitoring and optimizing the performance of and detecting and diagnosing problems in IT infrastructure, computer network management and performance; service assurance applications, namely, downloadable computer programs used for monitoring and reporting on performance in connection with the management of enterprises and service providers; downloadable network operating system programs and computer utility programs for use therewith; downloadable computer programs for use in identity management, namely, the establishment and management of associations between names or numbers and subjects or objects, and attributes of those associations; downloadable computer programs for use in the telecommunications industry, namely, operational support system applications that manage and interpret wireless data and wire line and mobile networks; downloadable computer programs used for connecting to the global computer network to measure performance data; downloadable computer programs used for monitoring and reporting on performance in connection with IT infrastructure and computer network security; downloadable computer programs used for system level computer network software connectivity and problem-resolution technologies for computer networks and IT infrastructure, namely, root cause analysis and event correlation to prioritize and filter problem symptoms and other system metrics; downloadable computer programs used for interactive guidance and training solutions for real-time self-service performance support; downloadable computer programs for use in the development of software applications, namely, software used for configuration, management, and reporting of business data and enterprise operations; downloadable computer programs used for visual applications, namely, software used for graphically displaying IT infrastructure and computer network behavior; automated scorecards, namely, downloadable computer programs for use in managing and measuring strategic operational performance; downloadable computer programs for the retention of, archiving, recovery, back-up, automated tier management, and protection of data; downloadable computer programs for machine learning, reasoning, distributing, sharing, organizing, migrating, cloning, encrypting, managing, preparing, analyzing, visualizing, reporting, gathering, indexing, translating, and searching structured, semi-structured, and unstructured data, including machine generated data; downloadable computer programs that provide high availability and disaster recovery for business applications and data; downloadable computer programs for managing the lifecycle of business applications and data; downloadable computer programs that provide self-service and collaborative business intelligence; downloadable computer programs for terminal emulation and workflow automation; downloadable computer programs for creating and managing application programming interfaces (APIs); downloadable computer programs for developing, managing, monitoring, and deploying mobile and web applications; downloadable computer programs for transforming, enhancing, integrating, migrating, and consolidating legacy applications, data, and systems; downloadable computer programs for the development of applications delivered on personal devices and web browsers; downloadable computer programs for virtualizing data; downloadable computer programs for virtualizing application programs and applications screens as data; downloadable computer programs for query decomposition, routing, and assimilation from heterogeneous data stores; downloadable computer programs for migrating, moving, copying, and cloning data between homogeneous and heterogeneous devices and computing platforms; downloadable computer programs for sharing and synchronizing data between organizations; computer programs for translating, processing, and managing Electronic Data Interchange messages and transaction; downloadable computer programs for deployment on premises, in cloud-based infrastructures, and in hybrid cloud infrastructures; downloadable computer programs that provide multi-factor authentication, encryption of data, and key management; downloadable computer programs that provide development environments and administration environments for development of software applications, data analysis, and administration and management of databases; downloadable computer programs for sorting data and computer programs for porting open source software to multiple platforms; downloadable computer programs used for content management and publishing digital content; downloadable computer programs for automating audit report generation and compliance analysis; downloadable software for use in business process management, employee collaboration, and workflow automation; downloadable software for creating and providing virtual workspaces; downloadable computer software development tools; downloadable electronic publications in the nature of analyst reports, brochures, datasheets, ebooks, infographics, reference guides, technical specifications, case studies, manuals, and white papers in the field of computers, computer hardware, computer software, cloud and mobile computing, data storage, data virtualization, and information technology; downloadable, videos, webinars and presentations in the field of computers, computer hardware, computer software, cloud and mobile computing, data storage, data virtualization, and information technology; downloadable computer program instruction manuals in the field of database management, administration, performance, recovery, migration, storage management and optimization, network management and performance, service assurance, security and directory, and identity management; downloadable computer program instruction manuals for programs in the telecommunications industry in the field of operational support system applications, wire line and mobile networks, accessing the global computer network, ATM and frame relay networks, and submarine ground, and satellite communications; downloadable computer program instruction manuals for programs associated with computer security, asset protection and account management, time synchronization and management, system-level software connectivity, and problem-resolution technologies, interactive guidance, training and performance support solutions; downloadable computer program instruction manuals for programs used in the development, deployment, configuration and management of business intelligence solutions, visual applications, executive dashboards, reporting solutions, automated scorecards, data management solutions, administrative consoles and platform configuration tools; Providing technical support services, namely, troubleshooting of computer software problems and monitoring computer network systems to monitor security and detect unauthorized access or a data breach, monitor performance, and to detect breakdowns; computer software design for others; computer programming for others; design of graphical user software for others; maintenance of computer software; computer software consultancy in the field of operations management, information management, and applications management; Anything as a service (XaaS) services, namely, software as a service (SaaS) featuring non-downloadable software for managed file transfer and logistics, file syncing and sharing, data transfer, migration, integration, and management, data interchange and shaping, transforming, enhancing, integrating, migrating, and consolidating legacy applications, data and systems, self-service business intelligence, enterprise performance, disaster recovery, automating audit reporting and compliance analysis, content management, content publishing, web and mobile application development, and providing virtual workspaces; Infrastructure as a service (IaaS), namely, hosting software and servers for use by others for back-up and archive management, network management, cloud connector, and data service; Business process as a service (BPaaS) featuring non-downloadable software, servers, and computer software platforms for self-service business intelligence and enterprise performance management, content management, file sharing, data interchange, business process management, collaboration, and workflow automation, all of the foregoing provided via cloud-based infrastructures and global computer network
