Description: Class 9: Downloadable webinars in the field of hospitality management, customer-service excellence, leadership, organizational culture, employee engagement, and professional development; Downloadable audio and video recordings featuring training and best practices in the fields of hospitality management, customer-service excellence, leadership, organizational culture, employee engagement, and professional development; Downloadable podcasts in the field of hospitality management, customer-service excellence, leadership, organizational culture, employee engagement, and professional development; Downloadable educational publications, namely, printable workbooks in the field of hospitality management, customer-service excellence, leadership, organizational culture, employee engagement, and professional development; Downloadable electronic books in the field of hospitality management, customer-service excellence, leadership, organizational culture, employee engagement, and professional development; Downloadable instructional materials in the field of hospitality management, customer-service excellence, leadership, organizational culture, employee engagement, and professional development
Class 35: Business consulting, management, and planning services in the field of service culture and the customer experience; Business consulting, management, and planning services in the field of creating and managing customer, guest, and employee experiences; Business assistance, advisory and consulting services in the field of creating a welcoming and comfortable environment for business guests and employees; Business consulting services in the field of customer-experience strategy, guest-relations protocol, employee engagement, organizational culture, leadership development, human-resources management, and operational efficiency; Business management in the field of customer-experience strategy, guest-relations protocol, employee engagement, organizational culture, leadership development, human-resources management, and operational efficiency; Business assistance, advisory and consulting services in the field of benchmarking and best-practices analysis, development of standard operating procedures, and creation of customer-service performance metrics; Preparation of business reports; Business data analysis
Class 41: Education services, namely, providing workshops and courses in the field of service, guest, and employee relations in a business context; Providing training in the field of service, guest, and employee relations in a business context; Arranging and conducting of classes in the field of hospitality management, creating a welcoming and comfortable environment for business guests and employees, service, guest, and employee relations in a business context, customer-service excellence, creating and managing customer, guest, and employee experiences, leadership, organizational culture, employee engagement, and professional development, and distribution of course materials in connection therewith; Education services, namely, providing in-person and virtual classes, seminars, workshops, conferences, keynote presentations, and coaching sessions in the field of hospitality management, creating a welcoming and comfortable environment for business guests and employees, service, guest, and employee relations in a business context, customer-service excellence, creating and managing customer, guest, and employee experiences, leadership, organizational culture, employee engagement, and professional development, and distribution of course materials in connection therewith; Education services, namely, providing non-downloadable webinars in the field of hospitality management, creating a welcoming and comfortable environment for business guests and employees, service, guest, and employee relations in a business context, customer-service excellence, creating and managing customer, guest, and employee experiences, leadership, organizational culture, employee engagement, and professional development; Providing online non-downloadable videos in the field of hospitality management, creating a welcoming and comfortable environment for business guests and employees, service, guest, and employee relations in a business context, customer-service excellence, creating and managing customer, guest, and employee experiences, leadership, organizational culture, employee engagement, and professional development; Providing online non-downloadable educational podcasts in the field of hospitality management, creating a welcoming and comfortable environment for business guests and employees, service, guest, and employee relations in a business context, customer-service excellence, creating and managing customer, guest, and employee experiences, leadership, organizational culture, employee engagement, and professional development; Providing online non-downloadable electronic books in the field of hospitality management, creating a welcoming and comfortable environment for business guests and employees, service, guest, and employee relations in a business context, customer-service excellence, creating and managing customer, guest, and employee experiences, leadership, organizational culture, employee engagement, and professional development; Providing educational assessment services
